Associate Director – Operations

Prince Retail Group of Companies; Mandaue; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Prince Retail Group of Companies is seeking an Associate Director – Operations or Regional Manager to lead a region of multiple store clusters. The role focuses on profitability, operational excellence, and delivering a superior customer experience across all stores.

You will develop and implement strategies, analyze market trends, and support store leadership to achieve sales targets and KPIs while mentoring managers and ensuring adherence to standards.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven experience in a senior operations role within the retail industry.
• Strong financial acumen with the ability to manage budgets and interpret financial data.
• Exceptional leadership and team-building skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in retail management software and tools.

Responsibilities

• Develop and implement operational strategies to achieve business goals and enhance store performance.
• Analyze market trends, customer preferences, and competitor activities to identify opportunities for improvement.
• Oversee the performance of multiple store clusters, ensuring adherence to company policies, standards, and procedures.
• Support cluster and store managers in achieving sales targets, profitability, and operational KPIs.
• Conduct regular store visits to evaluate performance and address operational challenges.
• Monitor budgets, control operational costs, and drive profitability across clusters.
• Prepare and present financial reports, forecasts, and performance analysis to senior leadership.
• Recruit, train, and mentor cluster managers and store leadership teams.
• Foster a culture of collaboration, accountability, and excellence across all clusters.
• Ensure a consistent and superior customer experience across all stores by maintaining high service and operational standards.

Skills

Leadership

Financial acumen

Analytical skills

Communication skills

Retail management software proficiency

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Retail management software

Job description

About the role

The Associate Director – Operations or Regional Manager at PRG is responsible and accountable for a region composed of multiple stores, ensuring financial profitability and seamless integration of operational strategies across the organization. The responsibilities are broad and strategic, with a focus on optimizing the efficiency, profitability, and customer experience in all stores.

Key responsibilities

• Develop and implement operational strategies to achieve business goals and enhance store performance
• Analyze market trends, customer preferences, and competitor activities to identify opportunities for improvement
• Oversee the performance of multiple store clusters, ensuring adherence to company policies, standards, and procedures
• Support cluster and store managers in achieving sales targets, profitability, and operational KPIs
• Conduct regular store visits to evaluate performance and address operational challenges
• Monitor budgets, control operational costs, and drive profitability across clusters
• Prepare and present financial reports, forecasts, and performance analysis to senior leadership
• Recruit, train, and mentor cluster managers and store leadership teams
• Foster a culture of collaboration, accountability, and excellence across all clusters
• Ensure a consistent and superior customer experience across all stores by maintaining high service and operational standards

About you

• Bachelor's degree in Business Administration, Retail Management, or a related field
• Proven experience in a senior operations role within the retail industry
• Strong financial acumen with the ability to manage budgets and interpret financial data
• Exceptional leadership and team-building skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in retail management software and tools