Associate Director for Operations

Level Up Talent Solutions; Taguig, Cebu City, Davao City; On-site; PHP 1,500,000 - 2,400,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro Associate Director for Operations to steer senior‑level operational leadership in a non‑voice healthcare setting. The role manages cross‑functional initiatives, drives performance, and supports change management.

The ideal candidate brings a strong track record in leading teams without direct authority, exceptional communication, and discipline to align processes with quality and compliance across functions.

Qualifications

• Degree in business or related field required.
• At least 10 years of relevant experience.
• Minimum 5 years in a senior-level post.
• Excellent verbal and written communication.
• Strong MS Office proficiency.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and support operational priorities across assigned business functions.
• Manage cross-functional projects and ensure alignment with goals and timelines.
• Drive operational performance, process improvement, and service delivery standards.
• Support change management initiatives and help teams adapt to changes.
• Balance multiple priorities with organization, follow-through, and execution discipline.
• Lead, guide, and influence teams or stakeholders, even without direct authority.
• Support succession planning, team development, and upskilling initiatives.
• Prepare operational updates, reports, and recommendations for leadership.
• Ensure workstreams align with quality, productivity, compliance, and business expectations.

Skills

Leadership & influence

Excellent communication

MS Office proficiency

Time management & organization

Cross-functional projects

Education

Business-related degree

Tools

MS Office

Job description

Taguig, Pampanga, Cebu, Davao, Philippines | Posted on 09/19/2026

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Associate Director for Operations to support senior‑level operational leadership for a non‑voice healthcare operations environment.

This role is responsible for leading operational priorities, managing cross‑functional initiatives, supporting change management, and driving team capability, succession planning, and service delivery alignment.

The ideal candidate is a senior operations leader with strong communication skills, excellent organizational discipline, and the ability to manage multiple priorities while influencing teams and stakeholders across functions.

Responsibilities

• Lead and support operational priorities across assigned business functions
• Manage cross‑functional projects and ensure alignment with business goals, timelines, and stakeholder expectations
• Drive operational performance, process improvement, and service delivery standards
• Support change management initiatives and help teams adapt to business or process changes
• Balance multiple priorities while maintaining clear organization, follow‑through, and execution discipline
• Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply
• Support succession planning, team development, and upskilling initiatives
• Prepare operational updates, reports, and recommendations for leadership review
• Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations

Requirements

• Graduate of any business‑related course
• Minimum of 10 years of relevant experience
• At least 5 years of experience in a senior‑level post
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office applications
• Excellent time management, organizational, and prioritization skills
• Strong ability to balance multiple priorities in a fast‑paced operations environment
• Experience managing cross‑functional projects
• Strong ability to lead and influence others without direct authority
• Experience delivering succession planning and upskilling initiatives

Nice to Have

• Experience in BPO, shared services, healthcare operations, or clinical process outsourcing
• Background in operational transformation, workforce development, or leadership capability‑building