Associate Director for Operations

Level Up Business Process Outsourcing Services OPC; Cebu City; Remote; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Leave credits 29

HMO for dependents (2)

Annual salary increase

Annual performance bonus

Insurance coverage

Telework / remote work arrangement

Job summary

Level Up Talent Solutions in Cebu City, Philippines, seeks a Lean-Pro Associate Director for Operations to lead senior-level operational initiatives in a non-voice healthcare environment. You will oversee cross-functional projects, drive process improvements, and support change management across teams.

The ideal candidate brings strong communication, organizational discipline, and the ability to juggle multiple priorities while influencing stakeholders without direct authority.

Qualifications

• Graduate of any business-related course.
• Minimum of 10 years of relevant experience.
• At least 5 years of experience in a senior-level post.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in MS Office applications.
• Excellent time management, organizational, and prioritization skills.
• Strong ability to balance multiple priorities in a fast-paced operations environment.
• Experience managing cross-functional projects.
• Strong ability to lead and influence others without direct authority.
• Strong change management skills.
• Experience delivering succession planning and upskilling initiatives.

Responsibilities

• Lead and support operational priorities across assigned business functions.
• Manage cross-functional projects and ensure alignment with business goals, timelines, and stakeholder expectations.
• Drive operational performance, process improvement, and service delivery standards.
• Support change management initiatives and help teams adapt to business or process changes.
• Balance multiple priorities while maintaining clear organization, follow-through, and execution discipline.
• Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply.
• Support succession planning, team development, and upskilling initiatives.
• Prepare operational updates, reports, and recommendations for leadership review.
• Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations.

Skills

Communication

MS Office

Time management

Organizational skills

Prioritization

Cross-functional collaboration

Influence without authority

Change management

Succession planning

Education

Business-related degree

Tools

MS Office

Job description

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Associate Director for Operations to support senior-level operational leadership for a non-voice healthcare operations environment.

This role is responsible for leading operational priorities, managing cross-functional initiatives, supporting change management, and driving team capability, succession planning, and service delivery alignment.

The ideal candidate is a senior operations leader with strong communication skills, excellent organizational discipline, and the ability to manage multiple priorities while influencing teams and stakeholders across functions.

Responsibilities

• Lead and support operational priorities across assigned business functions
• Manage cross-functional projects and ensure alignment with business goals, timelines, and stakeholder expectations
• Drive operational performance, process improvement, and service delivery standards
• Support change management initiatives and help teams adapt to business or process changes
• Balance multiple priorities while maintaining clear organization, follow-through, and execution discipline
• Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply
• Support succession planning, team development, and upskilling initiatives
• Prepare operational updates, reports, and recommendations for leadership review
• Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations

Qualifications

• Graduate of any business-related course
• Minimum of 10 years of relevant experience
• At least 5 years of experience in a senior-level post
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office applications
• Excellent time management, organizational, and prioritization skills
• Strong ability to balance multiple priorities in a fast-paced operations environment
• Experience managing cross-functional projects
• Strong ability to lead and influence others without direct authority
• Strong change management skills
• Experience delivering succession planning and upskilling initiatives

Nice to Have

• Prior U.S. healthcare experience
• Experience in BPO, shared services, healthcare operations, or clinical process outsourcing
• Background in operational transformation, workforce development, or leadership capability-building

Benefits

• 29 leave credits
• HMO coverage for 2 dependents
• Annual salary increase
• Annual performance bonus
• Insurance coverage
• Telework / remote work arrangement