Associate Director for Operations

Level Up Business Process Outsourcing Services OPC; Pampanga; On-site; PHP 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Telework / remote work arrangement

Annual performance bonus

HMO coverage for dependents

Job summary

Level Up Talent Solutions seeks a Lean-Pro Associate Director for Operations to support senior-level operational leadership for a non-voice healthcare operations environment in the Philippines. The role involves leading priorities, guiding cross-functional initiatives, and driving service delivery alignment.

The ideal candidate will have extensive operations leadership experience, exceptional communication, and the ability to influence teams across functions while managing multiple priorities.

Qualifications

• Bachelor’s degree in a business-related field.
• 10+ years of relevant experience in senior operations roles.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in MS Office applications.
• Strong time management and prioritization in fast-paced environments.

Responsibilities

• Lead and support operational priorities across assigned business functions.
• Manage cross-functional projects and ensure alignment with goals, timelines, and stakeholder expectations.
• Drive operational performance, process improvement, and service delivery standards.
• Support change management initiatives and help teams adapt to changes.

Skills

Leadership

Cross-functional collaboration

Communication

Time management

Organizational discipline

Education

Business-related degree

Tools

MS Office

Job description

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Associate Director for Operations to support senior-level operational leadership for a non-voice healthcare operations environment.

This role is responsible for leading operational priorities, managing cross-functional initiatives, supporting change management, and driving team capability, succession planning, and service delivery alignment.

The ideal candidate is a senior operations leader with strong communication skills, excellent organizational discipline, and the ability to manage multiple priorities while influencing teams and stakeholders across functions.

Responsibilities

• Lead and support operational priorities across assigned business functions
• Manage cross-functional projects and ensure alignment with business goals, timelines, and stakeholder expectations
• Drive operational performance, process improvement, and service delivery standards
• Support change management initiatives and help teams adapt to business or process changes
• Balance multiple priorities while maintaining clear organization, follow-through, and execution discipline
• Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply
• Support succession planning, team development, and upskilling initiatives
• Prepare operational updates, reports, and recommendations for leadership review
• Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations

Qualifications

• Graduate of any business-related course
• Minimum of 10 years of relevant experience
• At least 5 years of experience in a senior-level post
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office applications
• Excellent time management, organizational, and prioritization skills
• Strong ability to balance multiple priorities in a fast-paced operations environment
• Experience managing cross-functional projects
• Strong ability to lead and influence others without direct authority
• Strong change management skills
• Experience delivering succession planning and upskilling initiatives

Nice to Have

• Prior U.S. healthcare experience
• Experience in BPO, shared services, healthcare operations, or clinical process outsourcing
• Background in operational transformation, workforce development, or leadership capability-building

Benefits

• 29 leave credits
• HMO coverage for 2 dependents
• Annual salary increase
• Annual performance bonus
• Insurance coverage
• Telework / remote work arrangement