Associate AP Problem Resolution Process Expert

Capgemini; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Capgemini in Manila seeks a Problem Resolution Expert in accounts payable to uphold service levels and deliver high quality, cost-efficient support. You will identify and resolve invoice issues, back up the Team Lead when needed, and collaborate with cross-functional teams to drive process improvements.

In this role you will focus on accounts payable invoices, ensure compliance with procedures, and maintain strong customer-focused service, contributing to measurable outcomes and efficient

Qualifications

• Experience in accounts payable processes
• Strong problem-solving capabilities
• Ability to back up Team Lead when needed

Responsibilities

• Ensure daily activities within responsibilities are fulfilled properly and timely per procedures and SLA targets.
• Processing of incoming invoices with initial problem identification and resolution.
• Responsible for processing transactions and producing outputs; act as SME to resolve operational issues in accounts payable invoices

Skills

Problem Resolution

Accounts Payable

Process Improvement

SLA Targets

Job description

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description - Grade Specific

Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs