Associate AP Problem Resolution Process Expert

Capgemini; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Capgemini Philippines seeks a Problem Resolution Specialist to support accounts payable invoicing, ensuring high-quality, cost-effective service aligned with SLA targets. The role may back up the Team Lead and serve as a Subject Matter Expert for resolving operational issues raised by junior team members.

Responsibilities include problem identification, resolution of accounts payable invoices, and driving frictionless finance processes with innovative improvements to the service delivery.

Qualifications

• Understanding of accounts payable processes.
• Ability to work towards SLA targets.
• Experience in operational problem resolution.

Responsibilities

• Resolve accounts payable invoice issues and ensure timely processing.
• Identify root causes and implement process improvements.
• Back up Team Lead and support junior staff as needed, ensuring quality service.

Skills

Problem solving

Service levels

Process improvements

Team back-up/lead support

Job description

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description - Grade Specific

Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs