Associate Account Manager (Sales & Customer Success Associate) Work onsite-Night

Satellite Office; Metro Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

Satellite Office is seeking an Associate Account Manager (Sales & Customer Success Associate) to build strong client relationships and guide customers through our ordering platform. You will manage a pipeline of inbound leads, conduct discovery calls, and coordinate handoffs to the Account Management team as accounts grow.

Ideal candidates have 3–4 years in sales or customer-facing roles, are adept at English communication, and comfortable using CRM tools like Salesforce and Gong.

Qualifications

• 3–4 years of experience in sales, business development, customer service, or order management.

Responsibilities

• Become the go-to expert on our ordering platform for your customers.
• Guide customers through live demos, walk them through ordering, and troubleshoot on the spot.
• Manage your own pipeline of inbound leads, plus proactive outreach — a mix of warm follow-ups and cold calls to re-engage customers about new orders.
• Own new orders from the moment they're placed through to delivery, and stay on hand for anything that comes up afterward.
• Run discovery conversations to uncover what customers actually need.
• Hand off your highest-potential accounts to our Account Management team as they grow.
• Keep your pipeline sharp in Salesforce and Gong, and stay on top of follow-ups across calls and email.

Skills

Relationship-building

Excellent communication

Pipeline management

CRM experience

Self-starter

Tools

Salesforce

Gong

Job description

ASSOCIATE ACCOUNT MANAGER (SALES & CUSTOMER SUCCESS ASSOCIATE)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A/AN ASSOCIATE ACCOUNT MANAGER (SALES & CUSTOMER SUCCESS ASSOCIATE)?

Ever notice how the right branded gift can make a company unforgettable? That's the business we're in — and we're looking for a relationship-builder ready to launch a real sales career.

We're a fast-growing company in the branded merchandise space, helping some of the world's top startups and corporations turn swag into a real brand-building tool. As a Sales & Customer Success Associate, you'll be the friendly, knowledgeable face customers turn to as they place their first orders — and the person who sets them up to become long-term, high-value accounts.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Become the go-to expert on our ordering platform for your customers.

• Guide customers through live demos, walk them through ordering, and troubleshoot on the spot.

• Manage your own pipeline of inbound leads, plus proactive outreach — a mix of warm follow-ups and cold calls to re-engage customers about new orders.

• Own new orders from the moment they're placed through to delivery, and stay on hand for anything that comes up afterward.

• Run discovery conversations to uncover what customers actually need.

• Hand off your highest-potential accounts to our Account Management team as they grow.

• Keep your pipeline sharp in Salesforce and Gong, and stay on top of follow-ups across calls and email.

WHAT ARE WE LOOKING FOR?

• 3–4 years of experience in sales, business development, customer service, or order management.

• Comfort working with both physical and digital products — you're not thrown off by a question about production timelines or shipping.

• A confident communicator in English, comfortable leading calls and video meetings with US-based customers.

• A natural relationship-builder who enjoys both inbound conversations and proactive outreach.

• Comfort picking up new platforms and technology quickly.

• A self-starter mindset — curious, proactive, and unafraid to ask good questions.

• Someone who's energized by a fast-paced environment, not drained by it.

• Basic comfort working inside a CRM system.

Nice to Have (a plus, not required)

• Experience in branded merchandise or a related industry.

• Hands-on Salesforce experience.

What's In It For You

• A structured path into a full sales career, backed by experienced mentors on the team.

• Real ownership of your own book of business from day one.

• Exposure to a portfolio of well-known startups and corporations.

• A collaborative team that hands off your wins to Account Management so you keep building new relationships.