Associate, Account Management

Publicis Groupe ANZ; Mexico; Hybrid; MXN 400,000 - 640,000; Full time

Benefits offered by this job

Hybrid work scheme

Medical insurance

Language training (English/Portuguese)

Professional development

Job summary

Epsilon is seeking an Associate, Client Services for LATAM, reporting to the Director of Account Management, LATAM. The role focuses on supporting clients with audiences guidelines and troubleshooting, working across Product, Sales and Technology to optimize campaigns and outcomes.

They will analyze client reports, develop internal processes, and collaborate with cross-functional teams to drive customer value in a fast-paced environment.

Qualifications

• Experience in managing and analyzing Digital Campaign Reports.
• Experience working with clients from different industries.
• Ability to manage multiple clients and projects simultaneously.
• Experience handling social or programmatic platforms.
• Willingness and proactivity for learning and adopting new tools.
• Intermediate level of English (B2).
• Self-motivated and collaborative in fast-paced environments.

Responsibilities

• Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
• Develop and automate internal usage processes and guidelines manuals for audience product.
• Identify and report issues, bugs, and other errors to internal product and/or technology teams.
• Analyze reports sent by clients and provide guidelines and audience optimization.
• Liaise between client services and technology to enhance support processes and propose new functionalities.
• Provide first-level support to internal and external customers.
• Partner with Sales to help break down opportunities and increase client lifetime value.

Skills

Campaign reports

Client management

Multi-client

Digital platforms

English B2

Team collaboration

Job description

Overview

How You’ll Make an Impact

We are looking for an Associate, Client Services to join our Client Services Team from LATAM, reporting to the Director of Account Management, LATAM. As an Audiences Specialist at Epsilon, you will be responsible for providing support to clients to promote the adoption and guidelines in the use of audiences and will collaborate with different teams including Product, Sales, Technology and more.

You will have the opportunity to take on challenges from scratch, developing practices to help improve benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing interested parties with the best solutions to meet their business goals.

Responsibilities

What You’ll Achieve

• Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
• Develop and automate internal usage processes and guidelines manuals for audience product
• Identify and report issues, bugs, and other errors to internal product and/or technology teams.
• Analize reports sent by clients. Provide guidelines and audience optimization.
• Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
• Focused on providing first-level support to our internal and external customers.
• Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value

Qualifications

What you’ll bring with you:

• Experience in managing and analyzing Digital Campaign Reports
• Experience in working with clients from different industries knowing the needs of each one in their digital activities.
• Ability to manage multiple clients and projects simultaneously. Very organized
• Experience in handling social or programmatic platforms.
• Willingness and proactivity for learning and adopting new tools, both internal and external.
• Intermediate level of English (B2).
• Self-motivated and committed to exceeding performance targets with passion.
• Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week)
• Family Well-Being: Parental/new child benefits
• Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee.

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