Associate

Firstsource Solutions Limited; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Firstsource Solutions Limited in Taguig is seeking an Associate to join our customer-centric team at Science Hub Tower. The ideal candidate will deliver exceptional service, resolve inquiries, and maintain accurate documentation of customer interactions.

You will communicate with clients via phone, email, and chat, collaborate with colleagues, participate in training, and adapt to a fast-paced environment while ensuring high professional standards.

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• Minimum 1–2 years of customer service experience.
• Strong computer skills, including Microsoft Office.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Responsibilities

• Provide outstanding customer service by addressing inquiries and resolving issues.
• Communicate with customers via phone, email, and chat to understand needs and provide solutions.
• Maintain understanding of products and services to assist customers effectively.
• Document customer interactions accurately in the system.
• Collaborate with team and other departments to improve service delivery.
• Participate in training to improve customer service skills and product knowledge.
• Adhere to company policies with professionalism.
• Identify areas for improvement in customer service processes and suggest solutions.

Skills

Customer service experience

Excellent communication

Problem solving

Fast-paced environment

Customer service software

Interpersonal skills

Education

Bachelor's degree (Business Administration / Communications)

Job description

Job Title: Associate (Associate)

Location: Science Hub Tower, Taguig (Volume)

Job Summary:

We are seeking a dedicated and customer-focused Associate to join our dynamic team at Science Hub Tower, Taguig. The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional service to our clients. As an Associate, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients.

Responsibilities:

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Communicate effectively with customers via phone, email, and chat to understand their needs and provide appropriate solutions.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions and feedback accurately in the system for future reference.
• Collaborate with team members and other departments to enhance service delivery and improve processes.
• Participate in training sessions and workshops to continuously improve customer service skills and product knowledge.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Assist in identifying areas for improvement in customer service processes and suggest actionable solutions.

Mandatory Skills:

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using customer service software and tools.
• Strong interpersonal skills with the ability to build rapport with customers.

Preferred Skills:

• Experience in a BPO, KPO, or Call Centre environment.
• Familiarity with CRM systems and practices.
• Ability to handle difficult customer interactions with empathy and professionalism.
• Knowledge of industry trends and best practices in customer service.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Minimum of 1-2 years of experience in customer service or a similar role.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Willingness to work flexible hours, including evenings and weekends if necessary.