Assistant Training & Quality Manager - Amanpulo

Aman Group; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Three Duty Meals

Monthly Food Store Allowance

Accommodation

Uniform, Laundry Service

Amanpulo Employee Discount

Vacation Leave, Sick Leave, Public HOL

Health and Life Insurance

Air Transport Allowance

Job summary

Aman Group is seeking an Assistant Training & Quality Manager for Amanpulo to lead learning and development programs, design and evaluate training, and ensure high service standards across the organization.

Ideal candidates have 3–7 years in hospitality, with L&D, facilitation, and quality assurance experience in supervisory roles, plus strong presentation and interpersonal skills.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Human Resources, Education, or a related field.
• 3–7 years of experience in the hospitality industry, preferably in luxury hotels or resort
• Experience in Learning and development (L&D), Training facilitation, Quality assurance or service excellence in supervisory or management roles
• Excellent presentation and facilitation skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Lead the Learning and Development section of HR from needs analysis to design, facilitation and evaluation.
• Coordinate training with Division/Department Heads, outlining skills and training aids.
• Prepare Training Program Policy and Procedures for approval by the Immediate Head.
• Lead and monitor cross-training, outside seminars, site visits, and student practicums.
• Maintain training records for succession planning and career development.
• Maintain and update training library and learning materials for ongoing skills upgrading.
• Coordinate research on employee communications and morale for top management dissemination.
• Set up and maintain the organization’s communication and feedback systems, including a newsletter and recognition system.
• Support community outreach and employee relations/social activities.

Skills

Presentation skills

Facilitation

Communication

Interpersonal skills

L&D experience

Quality assurance

Service excellence

Education

Bachelor's degree in Hospitality Management

Business Administration

Human Resources

Education

Job description

Assistant Training & Quality Manager - Amanpulo

Company : Aman Group Job Type : Full Time Philippines

Job Description - Assistant Training & Quality Manager - Amanpulo

Location Overview
Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts.

Assistant Training & Quality Manager - Amanpulo

Role
We are seeking a highly organized, detail-oriented, and proactive Asst. Training & Quality Manager foster a culture of continuous growth and professional development across the organization. This position involves identifying training needs, designing and delivering effective learning programs, and evaluating their impact to ensure employees have the skills and knowledge required to excel in their roles.

Responsibilities

• Employee Orientation Program
• Training Program Evaluation
  • Spearheads Learning and Development Section of HR Department in all phases of training-from conducting needs analysis, program design, facilitation and program evaluation.
• Training Program Coordination
  • Coordinates with Division/Department Heads for the construction of Training. Outlines (skills/behavioural areas), training aids/hand-outs for various training programs
• Prepares Training Program Policy and Procedures for approval of Immediate Head.
• Spearheads and monitors other training activities like cross-training, outside seminars, visits to other hotels/resorts etc., plus student practicums.
• Sets-up maintains and updates training records of all employees, to be used as reference for future succession planning and career development activities.
• Maintains and updates training library. Sources helpful books, magazines and other learning materials for continuous skills upgrading of colleagues.
• Spearheads research related to employee communications, morale, organizational climate and disseminates these to top management and employees.
• Responsible for setting up and maintaining the organization’s communication and feedback system, including the company Newsletter and Employee Recognition System.
• Assists the department / company in various community outreach activities, as well as various employee relations/social and recreational activities.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Human Resources, Education, or a related field.
• 3–7 years of experience in the hospitality industry, preferably in luxury hotels or resort
• Experience in Learning and development (L&D), Training facilitation, Quality assurance or service excellence in supervisory or management roles

• Excellent presentation and facilitation skills.
• Strong communication and interpersonal abilities.

Benefits

• Three Duty Meals
• Monthly Food Store Allowance
• Accommodation
• Uniform, Laundry Service
• Amanpulo Employee Discount
• Vacation Leave, Sick Leave, Public Holidays
• Health and Life Insurance
• Air Transport Allowance