Assistant Supervisor

Delnet International Corp; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

Delnet International Corp is seeking an Assistant Service Supervisor to support the VP of Sales and Service in the Maritime Department. The role involves task coordination, team supervision, and ensuring quality service delivery. Candidates should have at least 5 years of maritime industry experience, with strong communication and interpersonal skills.

The Assistant Service Supervisor will also ensure compliance with safety protocols and enhance service quality through customer feedback and performance monitoring.

Qualifications

• 5+ years of experience in the maritime industry, supervisory experience preferred.

Responsibilities

• Assist the Service Operations Manager in team management.
• Coordinate daily tasks and monitor service activities.
• Support planning and scheduling of maritime services.
• Serve as contact for clients and gather feedback.
• Implement safety protocols in service operations.
• Monitor performance through key performance indicators.
• Prepare reports on service activities and metrics.

Skills

Strong communication and interpersonal skills

Understanding of maritime engineering principles

Ability to work collaboratively in a team

Strong organizational skills

Familiarity with safety regulations

Education

Associate’s or Bachelor’s degree in Engineering or Marine Engineering

Job description

The Assistant Service Supervisor in the Service Department (Maritime) plays a crucial role in supporting the VP - Sales and Service Maritime, in managing daily operations of maritime department. This position involves coordinating tasks, assisting in team supervision, and ensuring quality service delivery. The ideal candidate will have a solid background in maritime industry and a passion for team collaboration and customer satisfaction.

Responsibilities

• Assist the Service Operations Manager/Head/VP Sales & Service - Maritime in managing the team of service engineers and technicians, providing guidance and support as needed.
• Help coordinate daily tasks and ensure efficient workflow among team members.
• Support the planning and scheduling of maritime service deployments, ensuring resources are allocated effectively to meet job deadlines.
• Monitor ongoing service activities and assist in troubleshooting issues that arise during operations.
• Serve as a point of contact for clients, addressing inquiries, issues or concerns and providing updates on service progress under the guidance of the OM/Head/ VP Sales & Service Maritime.
• Assist in gathering customer feedback to enhance service quality and address any concerns.
• Help implement safety protocols and quality control measures in all service operations.
• Participate in regular inspections and audits to ensure compliance with industry regulations and company standards.
• Provide technical support to service engineers during project execution, helping to troubleshoot and resolve equipment and service issues.
• Stay updated on maritime engineering practices and assist in training team members as necessary.
• Assist in monitoring team performance and service delivery through key performance indicators (KPIs).
• Help prepare reports on service activities, performance metrics, and customer feedback for management review.
• Maintain accurate records of service activities, including equipment usage and maintenance performed.
• Assist in the preparation of documentation for compliance and project tracking.
• Assist in certification and permits compliance.
• Identify areas for process improvement and contribute ideas to enhance service efficiency and effectiveness.
• Participate in team meetings to discuss challenges, share insights, and promote a culture of continuous improvement.

Basic Qualifications

• Associate’s or Bachelor’s degree in Engineering, Marine Engineering, or a related field preferred.
• Minimum of 5 years in a maritime industry; supervisory experience is a plus.

Skills

• Strong communication and interpersonal skills.
• Basic understanding of maritime engineering principles and practices.
• Ability to work collaboratively within a team environment.
• Strong organizational skills and attention to detail.
• Familiarity with safety regulations and compliance standards.