Associate Manager Fleet Services

Royal Caribbean Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

The Royal Caribbean Group is seeking an Associate Manager - Fleet Services to lead a team of Specialists and Sr. Specialists in coordinating provisioning for the fleet.

You will oversee order accuracy, guide last-minute orders, and ensure timely resolution to maintain guest satisfaction and vessel operations. Responsibilities include monitoring supplier performance, updating Master Loading Schedule, issuing purchase orders, and driving SOP adoption across the Fleet Services team while

Qualifications

• Purchasing experience or bachelor's degree preferred.
• 3-5 years' experience and/or training or equivalent education
• Ability to present information effectively with all levels of management
• Excellent interpersonal skills and time management
• Ability to perform complex spreadsheet comparisons of pricing and costs
• Ability to solve problems with limited standardization
• Ability to interpret written, oral, or scheduled instructions
• Ability to travel domestically and internationally on short notice
• Moderate knowledge of UCC and company terms and conditions

Responsibilities

• Oversees timely delivery of goods to vessels by monitoring agent and supplier performance.
• Ensures Master Loading Schedule and Storing/Ordering Schedules are kept up to date.
• Coordinates supplier meetings and reviews supplier performance.
• Ensures audits are completed and feedback is communicated to suppliers.
• Guides agents in recovery for delayed or lost shipments to meet vessel needs.
• Manages procurement reporting systems and issues purchase orders and change notices.
• Directs work assignments and approves overtime for procurement staff.
• Provides feedback and development plans for underperforming agents.
• Supports SOP maintenance and Fleet Services objectives.

Skills

Purchasing

Interpersonal skills

Communication

Time management

Problem solving

Data interpretation

Travel readiness

Education

Bachelor's degree

Job description

Job Description:

Position Summary / Job Purpose

The Associate Manager - Fleet Services is responsible for the management and coordination of their assigned staff in fulfilling the goals and objectives of the Fleet Services Team.

They oversee Specialists (Transactional Agents) and Sr. Specialists (Fleet Service Agents) in a fast-paced environment for the replenishment of goods and services on an on-going and/ emergency basis. They ensure accuracy of order submissions; provides the Agents with guidance in resolution/recovery of goods.

The Associate Manager - Fleet Services must provide guidance for last-minute orders which may have a financial impact on revenue. Due to the sensitivity and criticality of certain orders, a timely resolution will have a profound influence on the guest's satisfaction and operational requirements of the company vessels.

Essential Duties and Responsibilities

• Oversees the timely delivery of goods and services to the vessels by running reports to ensure that Agent and supplier performance meets the departmental requirements and take actions with Buyers or Commodity Managers to address outliers.
• Ensures thatMaster Loading Schedule and Storing and Ordering Schedules are updated and properly used by the Agents, allowing vessels the appropriate time to store provisions and place orders for replenishment.
• Ensures consistency between purchase orders,and Master Loading Schedule.
• Coordinates supplier meetings, assists with product evaluations and reviews supplier performance.
• Ensures that required audits are completed, and that the feedback on performance is communicated to suppliers/Commodity Managers.
• Guides the Agents in recovery efforts for delayed, lost, or stolen containers to ensure the vessels receive necessary products.
• Responsible for content and implementation of Fleet Services Standard Operating Procedures for entire fleet.
• Manages and monitors procurement reporting systems to meet company requirements.
• Prepares and issues purchase orders and change notices.
• Performs frequent spot checks, and reviews on assigned Agents to ensure accuracy of work and timely response to internal and external customers.
• Organizes, manages and directs the work of the employees in the assigned procurement function overseeing the assignment of duties, responsibilities and workstations and provides final approval for overtime.
• Use skill and judgment to determine poor performing Agents. Provide objective feedback and Agent development plans. Provides disciplinary actions, and correction criteria when necessary.
• Ensure Agent generated invoices in dispute are resolved in a timely manner.
• Provide support and guidance to Team to ensure SOPs are maintained.
• Works closely with Hotel Food and Beverage Procurement Team to meet operational needs, and quarterly financial objectives.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their management team.

Education, Experience, Knowledge & Skills

• Purchasing experience or bachelor's degree preferred.
• 3-5 years' experience and or training or equivalent combination of education and knowledge
• Ability to effectively present information and communicate with all levels of Management
• Excellent interpersonal skills Ability to manage time effectively and efficiently
• Basic to complex spreadsheet comparisons of consumption pricing and transportation costs
• Ability to solve problems and deal with complex variables where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, commission, proportion and percentages Ability to travel domestically and internationally at short notice.
• Moderate level knowledge of uniform commercial code and company standard terms and conditions.

Physical Demands

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.
• While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.
• The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds.
• The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.
• Visual requirement include distant, close and color vision, and ability to adjust focus

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
• The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions.
• A high noise level is possible if visiting shipboard or offsite locations.

#LI-FB2

Requirements: