Assistant Store Manager

Newstar Shopping Mart Inc. (Newstar); Pangasinan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A department store chain in Pangasinan is seeking an Assistant Store Manager to oversee daily operations and ensure excellent customer service. Responsibilities include managing the sales team, creating strategies to attract customers, and ensuring store compliance with regulations. The ideal candidate has a Bachelor’s degree in Business Administration and 1-3 years of experience, with strong leadership and communication skills.

Qualifications

• 1-3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Customer service-oriented with in-depth knowledge of basic business management processes.

Responsibilities

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives by training and mentoring staff.
• Create business strategies to attract new customers and enhance profitability.
• Hire, train, and oversee new staff.

Skills

Leadership

Customer management

Communication

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Job description

Job Summary

The Assistant Store Manager is the branch head of a department store directly reporting to the Area Manager or Operations Director. The ASM is responsible in managing and overseeing the daily operations of a store, making sure it runs smoothly and effectively that includes improvement of customer satisfaction, meet monthly sales goals, motivating sales teams, creating business strategies, developing promotional material, training new staff and demonstrate outstanding leadership and interpersonal skills.

Job Responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.

Job Specifications/Qualifications

• Bachelor’s degree in Business Administration or relevant field preferred.
• 1-3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.