Supermarket Manager

Newstar Shopping Mart Inc. (Newstar); Bulacan; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonuses

Holiday Gifts

Job Training

Job summary

Newstar Shopping Mart Inc. (Newstar) is looking for a Supermarket Manager to oversee the daily operations of the store in Bulacan. You will ensure exceptional service and compliance in the front‑end and back‑end areas, manage staff schedules, and handle customer inquiries effectively.

The ideal candidate holds a Bachelor’s degree in Business Administration and has 1-3 years of managerial experience in a retail environment. Strong leadership skills and excellent communication are essential for this role.

Qualifications

• 1-3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership abilities and customer service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day‑to‑day store operations including front‑end and back‑end functions.
• Ensure proper scheduling and management of front‑end staff.
• Monitor inventory accuracy and customer feedback.

Skills

Leadership

Customer management

Communication

Education

Bachelor’s degree in Business Administration or relevant field

Job description

Job Description

Supermarket Manager (SMM) plays a key role in supporting store operations. Reporting directly to the Store Head, the SMM is expected to deliver fast, friendly, and dependable service to customers. The role includes supervision and support in the front‑end (check‑out area), customer service in the selling area, and ensuring process compliance in the back‑end.

Job Responsibilities

• Assist in overseeing day‑to‑day store operations including front‑end, selling area, and back‑end functions
• Ensure front‑end staff are properly scheduled and check‑out counters are fully manned, especially during peak hours
• Maintain queueing standard of a maximum of 3 customers per check‑out counter
• Ensure POS terminals and payment systems are working properly
• Greet and assist customers, modeling fast and friendly customer service for front‑end and selling staff
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments
• Support and supervise cashiers and baggers; act as Front‑End Officer when needed
• Monitor merchandise displays and ensure they follow company standards
• Recommend items and conduct suggestive selling across all categories
• Conduct customer feedback surveys and assist in documentation and coordination of feedback
• Ensure proper receiving and dispatching processes are followed
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding

Job Specifications / Qualifications

• Bachelor’s degree in Business Administration or relevant field preferred.
• 1‑3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service‑oriented with in‑depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Benefits

• Employee Recognition and Rewards: Performance Bonus, Holiday Gifts, Incentives, Quarterly Gifts
• Professional Development: Job Training