Patient Access

Our Clients; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Onsite work environment

Mid-shift schedule

Leadership development opportunities

Job summary

Confidential Hiring is seeking a Patient Access Lead to oversee daily operations in a Bridgetowne, Quezon City onsite setting. The role focuses on supervision of insurance verification, benefits review, referrals, and authorizations, ensuring compliance and high service levels for patients and providers.

Ideal candidates will have 3–5 years in Patient Access or Revenue Cycle environments, with at least 1 year in a supervisory capacity, strong leadership and communication skills, and proficiency

Qualifications

• 3-5 years in Patient Access, Insurance Verification, Benefits, Referrals, Authorizations, Revenue Cycle, or hospital/physician settings.
• 1+ year in lead, supervisory, training, quality review, or workflow coordination role preferred.
• Knowledge of CPT, ICD-10, medical terminology, payer guidelines.
• Strong leadership, communication, organizational, analytical, problem-solving skills.

Responsibilities

• Supervise daily Patient Access operations including verification, benefits review, referrals, and authorizations.
• Monitor team productivity, quality, and service levels.
• Provide coaching, training, and performance development to staff.
• Handle escalated inquiries from patients, providers, payers, and internal teams.
• Collaborate with Front Office, Clinical, Revenue Cycle and leadership to improve workflows.
• Prepare operational and performance reports for leadership.
• Ensure compliance with policies, payer requirements, privacy standards, and regulations.

Skills

Insurance verification

Benefits interpretation

Payer requirements

Team leadership

Workflow improvements

Education

Associate's or Bachelor's in Healthcare Administration/related field

Tools

EHR systems

Microsoft Office

Reporting tools

Job description

PATIENT ACCESS - LEAD / SUPERVISOR

Company: Confidential Hiring
Location: Bridgetowne, Quezon City
Work Setup: Onsite
Schedule: Mid Shift

We are looking for an experienced Patient Account Specialist Supervisor to oversee the daily operations, performance, quality, and development of the Account Specialist team under Patient Access - Benefits & Authorization.

Key Responsibilities

• Supervise daily operations involving insurance verification, benefits review, package registration, referrals, authorization support, and patient financial responsibility workflows.
• Monitor team productivity, quality, turnaround times, and service levels.
• Serve as a subject matter expert on payer requirements, eligibility tools, benefit interpretation, referrals, authorizations, network status, and provider participation.
• Review team documentation to ensure accuracy and compliance with established standards.
• Provide coaching, training, feedback, and performance development to team members.
• Handle escalated patient, provider, payer, and internal inquiries.
• Collaborate with Front Office, Clinical, Contact Center, Revenue Cycle, and leadership teams to resolve issues and improve workflows.
• Support staffing coordination, workload balancing, process improvement, and quality assurance initiatives.
• Prepare and communicate operational and performance reports to leadership.
• Ensure compliance with departmental policies, payer requirements, privacy standards, and applicable regulations.

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field is preferred.
• At least 3-5 years of experience in Patient Access, Insurance Verification, Benefits, Referrals, Authorizations, Revenue Cycle, physician office, or hospital environments.
• At least 1 year of experience in a lead, supervisory, training, quality review, or workflow coordination capacity is preferred.
• Strong knowledge of insurance verification, benefit interpretation, prior authorization, referral processes, payer requirements, and patient financial responsibility.
• Familiarity with CPT, ICD-10, medical terminology, clinical documentation, and payer medical necessity guidelines.
• Proficiency in EHR systems, eligibility tools, pre-certification platforms, payer portals, Microsoft Office, and reporting tools.
• Strong leadership, communication, organizational, analytical, problem-solving, coaching, and conflict-resolution skills.
• Ability to manage workloads, analyze trends, identify root causes, and implement workflow improvements.
• Orthopedic experience is strongly preferred.

What We Offer

• Onsite work environment in Bridgetowne, Quezon City
• Mid-shift schedule
• Opportunity to lead and develop a healthcare-focused Patient Access team
• Career growth and professional development opportunities