Assistant Manager-Voice-Customer Service

EXL Philippines; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

EXL Philippines is seeking candidates for an inbound customer service role in a fast-paced service center. You will use strong people skills and reliable attendance to deliver top-quality service to callers, while performing tasks across various administrative PC systems.

The role emphasizes teamwork, adaptability, and ongoing coaching to improve performance, with training on retirement products and applicable tax regulations.

Qualifications

• Strong people skills and dependable attendance.
• Detail-oriented with openness to performance feedback.
• Proficiency with Windows-based applications and Internet.
• Clear oral and written communication for callers.
• Able to work well in teams and independently.
• Strong organization and prioritization skills.

Responsibilities

• Demonstrate strong people skills and dependability with punctual and reliable attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn administrative PC systems, retirement products, and tax regulations.
• Participate in ongoing monitoring, coaching, and development to improve quality.
• Maintain awareness of commitment to service and company values.
• Operate and maintain customer information systems to required standards.

Skills

Strong people skills

Dependability

Punctual attendance

Windows proficiency

Oral & written communication

Teamwork & independent work

Organization & prioritization

Customer service mindset

Job description

Join a fast-paced inbound service center delivering top-quality customer service with strong teamwork and dependability.

Your Role

Key responsibilities include:

• Demonstrate strong people skills and dependability with punctual and reliable attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and become familiar with retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve the quality and consistency of service.
• Maintain awareness of commitment to service and application of the Company’s core values and beliefs.
• Operate and maintain customer-related information systems to required standards, ensuring accurate records and information access.

About You

The company is looking for candidates with:

• Strong people skills and a proven record of dependability.
• Punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Proficiency with keyboard and Windows-based applications, including Internet.
• Good oral and written communication skills for fluent interactive conversations with callers.
• Ability to work well both independently and in a team environment.
• Strong organization and prioritization skills.
• Customer-focused mindset with a passion for delivering top-quality service.
• Willingness to learn administrative PC systems, retirement products, and tax regulations.
• Successful completion of a 6-month scorecard.

Training & Development

Constant monitoring, coaching, and development on calls and processes to ensure continuous improvements in quality and consistency with service standards.