Assistant Manager, Global Corporate Travel Operations

ESOL IT SERVICES INC.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking an experienced Assistant Manager – Operations (Corporate Travel) to lead a team of Corporate Travel Consultants handling complex travel arrangements for global business travelers.

This role requires a people-focused leader with extensive Corporate Travel experience, strong GDS expertise, and a track record of delivering operational performance and client satisfaction. As Assistant Manager, you will oversee daily operations, coach and develop your team, manage

Qualifications

• Minimum 2–3 years of experience managing a Corporate Travel team.
• Recent or current Corporate Travel account experience is required.
• Hands-on experience with Cryptic or Native GDS is required.
• Strong knowledge of ticketing, reissues, exchanges, refunds, and complex international itineraries.
• Experience leading teams handling Level 2 or complex travel transactions.
• Excellent English communication skills (spoken and written).
• Strong leadership, coaching, and people management skills.
• Advanced Microsoft Excel skills, including reporting and dashboard creation.
• Strong analytical, decision-making, and conflict resolution abilities.
• Able to work in a fast-paced, KPI-driven environment.

Responsibilities

• Manage the day-to-day operations of a Corporate Travel team.
• Lead and develop a team handling complex domestic and international corporate travel bookings.
• Act as the team's ticketing SME and guidance on complex GDS transactions.
• Ensure achievement of operational KPIs, SLAs, productivity, quality, and customer satisfaction targets.
• Handle client and travel-related escalations efficiently.
• Conduct coaching sessions, performance reviews, and team meetings.
• Lead conference calls with internal and client stakeholders.
• Prepare operational reports, dashboards, and presentations using Excel and PowerPoint.
• Drive continuous process improvement and employee engagement initiatives.

Skills

Leadership

Coaching

People management

English communication

Tools

GDS - Cryptic/Native

Excel

PowerPoint

Job description

ESOL IT SERVICES INC. is seeking an experienced Assistant Manager – Operations (Corporate Travel) to lead a team of Corporate Travel Consultants handling complex travel arrangements for global business travelers.

This role requires a people-focused leader with extensive Corporate Travel experience, strong GDS expertise, and a track record of delivering operational performance and client satisfaction. As Assistant Manager, you will oversee daily operations, coach and develop your team, manage