Assistant Manager - Motor Repairs

Exl; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Exl in the Philippines seeks an Assistant Manager - Motor Repairs to lead a team and ensure KPI and SLA targets are met with high service standards.

You will supervise daily operations, coach staff, allocate resources, handle escalations, and collaborate with other departments to drive process improvements and ensure timely, cost-effective repairs and customer satisfaction. This role requires strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• 2-5 years of relevant experience.

Responsibilities

• Supervise and manage a team to achieve KPIs and SLAs.
• Monitor workflow and allocate resources effectively.
• Provide coaching, feedback, and performance evaluations.
• Handle escalations and resolve complex issues promptly.
• Collaborate with other departments to improve processes.

Job description

Assistant Manager - Motor Repairs

Company : Exl
Job Type : Full Time Philippines

Description

Provide administrative support to business operations, including document preparation and scheduling meetings. Handle all aspects of travel arrangements for staff, including booking flights, accommodations, and creating itineraries to ensure efficient and cost-effective travel plans. Process and submit expense reports and invoices, ensuring accuracy, compliance with comp policies, and timely reimbursement for employees. Facilitate internal communication by distributing relevant updates and information to the team members. Provide first-line support for queries and directing the team members to the appropriate department or individual for resolution

Responsibilities

• Supervise and manage a team to achieve KPIs and SLAs.
• Monitor workflow and allocate resources effectively.
• Provide coaching, feedback, and performance evaluations.
• Handle escalations and resolve complex issues promptly.
• Collaborate with other departments to improve processes.

Qualifications

Excellent communication, interpersonal, customer service skills. 2 - 5 Years