Assistant Manager, Operations & Team Leadership

Exl; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Exl in the Philippines seeks an Assistant Manager - Motor Repairs to lead a team and ensure KPI and SLA targets are met with high service standards.

You will supervise daily operations, coach staff, allocate resources, handle escalations, and collaborate with other departments to drive process improvements and ensure timely, cost-effective repairs and customer satisfaction. This role requires strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• 2-5 years of relevant experience.

Responsibilities

• Supervise and manage a team to achieve KPIs and SLAs.
• Monitor workflow and allocate resources effectively.
• Provide coaching, feedback, and performance evaluations.
• Handle escalations and resolve complex issues promptly.
• Collaborate with other departments to improve processes.

Job description

Exl in the Philippines seeks an Assistant Manager - Motor Repairs to lead a team and ensure KPI and SLA targets are met with high service standards.

You will supervise daily operations, coach staff, allocate resources, handle escalations, and collaborate with other departments to drive process improvements and ensure timely, cost-effective repairs and customer satisfaction. This role requires strong communication and problem-solving skills in a fast-paced environment.