Assistant Manager/ Manager for Technical Support

United Asia Automotive Group Incorporated; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading automotive solutions provider is seeking an Assistant Manager/Manager for Technical Support in Quezon City. This position requires a skilled individual to provide high-quality support to dealerships, diagnose complex automotive issues, and document all interactions accurately. The ideal candidate will have a BS in Mechanical Engineering or related field and significant experience in technical support within the automotive industry. Full-time employment with 45-hour work weeks is required, emphasizing strong attention to detail and organizational skills.

Qualifications

• Graduate with a 4-year degree in Mechanical Engineering or related field.
• Experience in vehicle workshop for repairs and diagnostics.
• Knowledgeable in mechanical, electrical, and computer vehicle systems.
• Knowledgeable with vehicle systems: mechanical, electrical and computer.
• Strong attention to detail and time management.
• Capable of working independently and in a team.
• Ability to build relationships with dealers and technicians.

Responsibilities

• Deliver high-quality technical support to dealerships.
• Diagnose and troubleshoot complex automotive issues.
• Document customer interactions and technical resolutions.
• Stay updated with latest automotive technologies.
• Stay updated with latest automotive technologies and share best practices.
• Communicate effectively with colleagues, customers, and stakeholders.
• Coordinate with Chery International on product issues, recalls, and improvements.
• Issue and implement Technical Service Bulletins as needed.

Skills

Attention to detail

Organizational skills

Time management

Technical support experience

Vehicle workshop experience

Education

BS in Mechanical Engineering

Automotive Servicing or related course

Tools

Diagnostic tools

Vehicle service manuals

Job description

Overview

Assistant Manager/ Manager for Technical Support – United Asia Automotive Group Incorporated. Negotiable. On-site – Quezon City. 3-5 Yrs Exp. Bachelor. Full-time.

Job Description

Are you a talented individual ready to join an awesome team in the Automotive industry?

The EXCLUSIVE distributor of Chery here in the Philippines needs a Assistant Manager/ Manager for Technical Support!

Below are the responsibilities of a ASSISTANT MANAGER/ MANAGER FOR TECHNICAL SUPPORT:

• To deliver high-quality technical support to ensure the effective resolution of the concerns raised by the Chery Authorized dealerships. This involves diagnosing problems, recommending solutions, and providing guidance to ensure the optimal performance and safety of vehicles.
• Provide technical assistance to customers, dealership service departments, PDI, and field technicians ensuring high levels of customer satisfaction by addressing concerns and resolving issues efficiently.
• Diagnose and troubleshoot complex automotive issues using diagnostic tools and software and offer solutions and recommendations for vehicle repairs and maintenance.
• Document all customer interactions, technical issues, and resolutions accurately. Prepare detailed reports on recurring issues and propose improvements and maintain up-to-date records of technical support activities.
• Stay updated with the latest automotive technologies, repair techniques, and industry standards; and share those knowledge and best practices to the technical support group and to the dealers\' technicians.
• Communicate effectively with colleagues, customers, and other stakeholders to ensure a clear understanding of technical issues and solutions.
• Participate in meetings and discussions, local and international, related to product improvements and technical updates.
• Manage and maintain technical resources, including diagnostic tools, software, and service manuals.
• Ensure the availability and accessibility of technical information and resources for service personnel.
• Ensure compliance with all safety regulations and industry standards in the provision of technical support
• Promote and enforce safety protocols and best practices among service personnel.
• Coordinate with Chery International the product issue, request for improvement and monitor the implementation.
• Issuance of Technical Service Bulletin for known technical concerns.
• Issuance and implementation of Recall Bulletin if there\'s any, and monitor the completion.

To be successful in this role you must be…

• A college graduate with a 4-year degree in BS in Mechanical Engineering, Automotive Servicing or any related course.
• Has vehicle workshop experience in repair and diagnosing.
• Has extensive experience in doing technical support from any automotive brands.
• Knowledgeable with vehicle system mechanical, electrical, and computer system.
• Strong attention to detail, excellent organizational and time management skills.
• Capable in working independently and as a part of a team.
• Capable with building relationships with dealers and technicians.

Working pattern and location:

• Employment Type: Full-time Employee
• Work Location: On-site
• Working Hours: 45 hours, 5 days per week (7:30 AM to 5:30 PM)
• Workdays: Monday - Friday
• Location: Lot 24 Blk 11 Commonwealth Brngy. Holy Spirit Quezon City, Chery Showroom

Working Location

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• withholds your ID,
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• collects illicit benefits,
• or other illegal situations.

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