Assistant Manager - GHRSS Operations

Arthur J. Gallagher & Co. (AJG); Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Gallagher Manila is seeking an Assistant Manager/Deputy Manager to lead HR Operations and support services across our global business. You will manage a team of HR Associates and SMEs, ensuring timely delivery of HR services and driving continuous improvement while maintaining local compliance.

This role focuses on building strong client and employee partnerships, optimizing processes, and coordinating with onshore and offshore stakeholders.

Qualifications

• Bachelor's degree in Business Management or related field; PM experience preferred.
• PM experience and Lean/Six Sigma are advantageous.
• 10+ years of relevant work experience in HR operations.

Responsibilities

• Recruit, hire, and train a team of HR Representatives.
• Provide coaching, mentoring, and performance reviews.
• Develop policies and standards for HR support.
• Monitor KPIs and drive process improvements.
• Ensure compliance with HR laws and audits.

Skills

Leadership

Strategic thinking

Customer service focus

Problem-solving

Communication

MS Office

HR Tech Experience

Project management

Organizational skills

Stakeholder management

Education

Bachelor's degree in Business Management

Project Management certification

Lean/Six Sigma

Tools

MS Office Suite

HRIS

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

Assistant Manager/Deputy Manager is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department.

Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits.

How you'll make an impact

Responsibilities

Team Management

• Recruit, hire, and train team of HR Representatives
• Provide ongoing coaching, mentoring, and development to team members.
• Manage performance reviews and evaluations.
• Motivate and inspire the team to achieve high levels of performance

Operational Management

• Develop and implement policies, procedures, and standards for the HR Support
• Monitor and analyze key performance indicators (KPIs) to assess department performance.
• Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Allocation of Resources based on priorities and peak seasons

Customer Service

• Ensure that the HR Support provides exceptional customer service to employees and applicants.
• Develop and implement strategies to improve customer satisfaction.
• Resolve escalated customer complaints and issues.

Process Improvement

• Continuously review and improve HR processes and systems.
• Identify opportunities for automation and implement technology solutions.
• Collaborate with other HR departments to streamline processes and reduce redundancies.

Compliance

• Ensure compliance with all relevant HR laws and regulations.
• Conduct regular audits and reviews to identify and address compliance risks.
• Strong understanding of HR policies, procedures, and best practices

Skills and Competencies

• Leadership: Ability to inspire and motivate a team to achieve high performance.
• Strategic thinking: Ability to develop and implement long-term plans and strategies.
• Customer service focus: Commitment to providing excellent customer service.
• Problem-solving: Ability to identify and resolve complex issues effectively.
• Communication skills: Ability to communicate clearly and concisely, both verbally and in writing.
• Proficiency in MS Office applications
• HR Tech Experience preferred.
• Proven experience in project management, preferably in a fast-paced environment
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels

About you

Qualifications

• Graduation in Business Management is added advantage and Project Management experience is must
• Project Management, Lean/Six Sigma - Added Advantage
• 10+ Years of Relevant Work Experience