Outlet Manager- The Cellar

Grand Hyatt; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Outlet Manager for The Cellar to lead the day-to-day operations of our restaurant, delivering exceptional service and high standards of presentation. The role calls for strong leadership to ensure efficient and profitable operations while upholding the Grand Hyatt guest experience.

Ideal candidates will have a progressive F&B background in a 5-star property, with focus on safety, staff development, and outstanding customer service.

Qualifications

• Progressive career in F&B service within a 5-star luxury property.
• Proficiency in occupational health and safety standards.
• Superior communication and customer service skills.
• Strong management and leadership capabilities.
• Passion for working with people.

Responsibilities

• Oversee day-to-day restaurant operations.
• Ensure exceptional customer service and product presentation.
• Maintain efficient and profitable restaurant operations.
• Train and develop associates to Grand Hyatt standards.
• Uphold Grand Hyatt policies and service quality.

Skills

F&B Service

5-star luxury property

Health & Safety

Customer service

Leadership

Job description

Summary

Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our #LivingGrand philosophy, we create moments of more in everything we do - elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering an inclusive culture where colleagues feel respected, valued, and empowered to bring their authentic selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for a well-experienced Outlet Manager- The Cellar who will oversee the day-to-day operations of the hotel’s restaurant. In this role, you will oversee all aspects of the restaurant operations while providing exceptional customer service and product presentation.

You will ensure that the restaurant operates efficiently and profitably while maintaining a level of service that is uniquely Grand Hyatt. You will be responsible for the optimal utilization of resources and ensure that associates are equipped with the proper product and service training that will allow them to be their best every day.

Qualifications

Ideal candidates shall meet the following criteria:

• Progressive career in F&B Service gained in a 5-star luxury property, with at least 2 years of experience in a similar role
• Proficiency in occupational health and safety standards
• Superior communication and customer service skills
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.