Assistant Manager, Business Development

ASPIRE LIFESTYLES (PHILS.), INC.; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ASPIRE LIFESTYLES (PHILS.), INC. is seeking a Business Development, AM to expand the local partner network and drive partnership revenue for our concierge and loyalty services.

The role focuses on managing a portfolio of partners, negotiating agreements, and ensuring service levels that meet client ROI. You will evaluate partners, oversee marketing collateral, and collaborate across global Aspire Lifestyles teams to sustain growth with affluent clients in the Manila market.

Qualifications

• 5-8 years of B2B sales and account management in a consultative and strategic selling industry.
• Marketing experience in Loyalty and Rewards Program.
• Merchant partnership experience with a strong network across dining, retail, travel and lifestyle.
• Experiential and event management experience serving the affluent segment.
• Proven team leader experience with direct reports and senior stakeholders.
• Strong commercial acumen and negotiation skills.
• English high proficiency; Vietnamese and a second language helpful.

Responsibilities

• Develop and manage a partner network to meet client service expectations and increase utilization of concierge services.
• Sign agreements with partners to deliver benefits via concierge services.
• Evaluate partners regularly to maintain client needs and competitive edge.
• Develop and manage quality control and feedback processes for partners.
• Establish partner deliverables, promotions, discounts, and special offers.
• Obtain partner marketing collaterals and copy for Aspire Lifestyles channels.
• Manage ongoing relationships with partners to reinforce utilization and quality.
• Collaborate with Aspire Lifestyles markets globally on partnership agreements.
• Record offers and partners in a global knowledge database for easy search and recommendations.
• Handle communications and conflict resolution for a portfolio of clients to drive satisfaction and new business.

Skills

B2B sales

Account management

Loyalty marketing

Merchant partnerships

Event management

Team leadership

Negotiation

Marketing degree

Languages (English, Vietnamese)

Education

Degree in Marketing, Business Management, Hospitality or equivalent

Job description

About the role

This Business Development, AM role is responsible for the development of the local partner network and partnership revenue. The position requires managing a partner network that meets service expectations of clients' defined concierge services, while increasing utilization of services and driving client ROI.

Key responsibilities

• Develop and manage a partner network that will meet the service expectations of clients' defined concierge services and increase utilization of the services
• Sign agreements with identified partners for benefits delivered via concierge that will enhance clients' service offerings
• Evaluate partners and their offerings regularly to ensure clients' needs are met and a competitive edge is maintained in the industry
• Develop and manage quality control and feedback process for all partners in the market
• Establish partner agreed deliverables, promotions, discounts, special offers or preferential treatment as appropriate
• Obtain partner approved marketing collaterals, images and copy for Aspire Lifestyles marketing channels
• Manage ongoing relationships with identified service partners and ensure corrective systems and procedures are established to reinforce utilization and ensure ongoing quality
• Work cooperatively with all Aspire Lifestyles markets globally and the global marketing and partnership team to establish partnership agreements
• Ensure identified partners and their offers are recorded in a global knowledge database to enable easy search and recommendation of relevant partner offers
• Responsible for all communications and conflicts resolution to portfolio of clients assigned with the objective of ensuring satisfaction, new and repeat business opportunities

About you

• 5-8 years of B2B sales Account Management experience in a consultative and strategic selling industry
• Marketing experience in Loyalty and Rewards Program
• Merchant partnership experience and good network of partner relationships across dining, retail, travel and other affluent lifestyle categories
• Experiential and event management experience serving the affluent segment
• Proven team leader experience of managing direct reports and senior stakeholders
• Strong commercial acumen and negotiation skills
• Degree in Marketing, Business Management, Hospitality or equivalent
• English (high proficiency in spoken and written), Vietnamese, and proficiency in a second language

About us

Aspire Lifestyles is a global leading provider of Concierge and Loyalty solution services to client segments in banking, payments, insurance, luxury retail, luxury automobile and luxury property. The objective is to offer products and services to build clients' loyalty programs with an ultimate goal to deliver client ROI.