Assistant It Manager

Q2 HR Solutions; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Q2 HR Solutions in the Philippines seeks an IT Manager – Systems to oversee the administration, maintenance, and continuous improvement of the company’s business systems, applications, and databases. You will ensure optimal system performance, security, reliability, and user support across the organization.

You will work with internal stakeholders, vendors, and technical teams to support operational efficiency and business continuity, handle system updates, and lead implementation projects from

Qualifications

• Bachelor's degree or higher in IT/CS/IS or related field.
• 2–4 years of relevant experience in systems administration, application support, or IT systems management.
• Experience with enterprise applications and databases; familiarity with ERP/retail/property systems is a plus.

Responsibilities

• Administer, maintain, and support business systems, enterprise applications, and databases.
• Monitor system performance, availability, and reliability to minimize downtime.
• Troubleshoot and resolve system issues and user concerns promptly.
• Manage user access, configurations, and security controls per standards.
• Coordinate system updates, patches, enhancements, and upgrades.
• Collaborate with vendors, developers, and service providers for support.
• Ensure data integrity, backups, and disaster recovery testing.
• Prepare and maintain system documentation and user manuals.
• Support system implementation projects from requirements to deployment.
• Provide training to end-users and stakeholders.
• Identify process improvements and recommend technology solutions.
• Ensure compliance with IT policies and security best practices.

Skills

Systems administration

Stakeholder management

Troubleshooting

Networking basics

Disaster recovery

Technical documentation

End-user training

Education

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field

Job description

Our client is looking for an IT Manager – Systems who will be responsible for overseeing the administration, maintenance, and continuous improvement of the company’s business systems, applications, and databases. The role ensures optimal system performance, security, reliability, and user support across the organization. This position will work closely with internal stakeholders, vendors, and technical teams to support operational efficiency and business continuity.

Key Responsibilities

• Administer, maintain, and support business systems, enterprise applications, and databases.
• Monitor overall system performance, availability, and reliability to ensure minimal downtime.
• Troubleshoot and resolve system-related issues, incidents, and user concerns in a timely manner.
• Manage user access rights, system configurations, and security controls in compliance with company standards.
• Coordinate and implement system updates, patches, enhancements, and upgrades.
• Collaborate with external vendors, developers, and service providers for system support and improvements.
• Ensure proper data integrity, backup procedures, and disaster recovery processes are in place and regularly tested.
• Prepare and maintain technical documentation, system configurations, process flows, and user manuals.
• Support system implementation projects, including requirements gathering, testing, deployment, and post-implementation support.
• Provide technical assistance, orientation, and training to end-users and business stakeholders.
• Work closely with business units to identify process improvements and recommend technology solutions aligned with operational requirements.
• Ensure compliance with IT policies, standards, and security best practices.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or any related field.
• Minimum of 2–4 years of relevant experience in systems administration, application support, or IT systems management.
• Strong understanding of business systems, enterprise applications, and database management.
• Knowledge of system integration, APIs, and basic networking concepts.
• Experience handling ERP systems, retail systems, or property management systems is an advantage.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Experience in retail, mall operations, or commercial industries is preferred.