Assistant Front Office Manager

Fairmont Hotels & Resorts; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Fairmont Makati in Manila seeks a Front Office professional to ensure guest services excellence from arrival to departure, coordinating with departments to uphold Front Office policies.

The ideal candidate has a hospitality degree, 3+ years in service, and hands-on Opera PMS experience; capable of working with diverse colleagues and communicating across all levels.

Join a luxury team offering growth and opportunities within Fairmont Hotels & Resorts.

Qualifications

• Bachelor's degree in Hospitality Management is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• Operational knowledge and proficiency in Opera Property Management System.
• Multicultural awareness and ability to communicate with all levels of employees.

Responsibilities

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.

Skills

Communication across levels

Multicultural awareness

Education

Bachelor's degree or Diploma in Hospitality Management

Tools

Opera Property Management System

Job description

Company Description
Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Company Description
Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.
Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.
At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.
Job Description

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
  

Qualifications

• Graduate of a Bachelor Degree or Diploma in Hospitality Management is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• An operational knowledge and proficiency in Opera Property Management System
• Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees.