Head Front Office: VIP Service & Team Development

Fairmont Hotels & Resorts; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Fairmont Makati in Manila seeks a Front Office professional to ensure guest services excellence from arrival to departure, coordinating with departments to uphold Front Office policies.

The ideal candidate has a hospitality degree, 3+ years in service, and hands-on Opera PMS experience; capable of working with diverse colleagues and communicating across all levels.

Join a luxury team offering growth and opportunities within Fairmont Hotels & Resorts.

Qualifications

• Bachelor's degree in Hospitality Management is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• Operational knowledge and proficiency in Opera Property Management System.
• Multicultural awareness and ability to communicate with all levels of employees.

Responsibilities

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.

Skills

Communication across levels

Multicultural awareness

Education

Bachelor's degree or Diploma in Hospitality Management

Tools

Opera Property Management System

Job description

Fairmont Makati in Manila seeks a Front Office professional to ensure guest services excellence from arrival to departure, coordinating with departments to uphold Front Office policies.

The ideal candidate has a hospitality degree, 3+ years in service, and hands-on Opera PMS experience; capable of working with diverse colleagues and communicating across all levels.

Join a luxury team offering growth and opportunities within Fairmont Hotels & Resorts.