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Royal Cargo Inc. seeks an Assistant Documentation Manager to support the Documentation Manager in leading the documentation team and ensuring timely, accurate, and compliant import/export documentation processing.
The role oversees daily operations, monitors team performance, and coordinates with customers, customs authorities, and internal stakeholders to maintain regulatory compliance and efficient shipments.
The Assistant Documentation Manager is responsible for supporting the Documentation Manager in leading the documentation team and ensuring the accurate, timely, and compliant processing of import and export documentation. The role assists in overseeing daily documentation operations, monitoring team performance, maintaining regulatory compliance, and ensuring effective coordination with customers, customs authorities, government agencies, and internal stakeholders.
Bachelor's degree in Customs Administration, Business Administration, Logistics, Supply Chain Management, or any related field.
At least three (3) years of experience in customs clearance documentation, import/export operations, freight forwarding, or logistics.
Experience in supervising or leading a documentation team is preferred.
Licensed Customs Broker is an advantage.
Proficient in MS Office applications and documentation management systems; experience with customs-related systems is an advantage.
Assist the Documentation Manager in supervising the daily activities and performance of the documentation team.
Ensure the accurate preparation, review, submission, and processing of import and export documentation.
Monitor the completeness, accuracy, and timely submission of customs clearance documents and supporting requirements.
Oversee proper filing, control, and safekeeping of documentation records and related documents.
Investigate and coordinate the resolution of documentation discrepancies, processing delays, and compliance-related issues.
Ensure compliance with applicable Customs regulations, government requirements, company policies, and customer requirements.
Coordinate with customers, customs authorities, government agencies, and internal departments to facilitate the timely processing of documentation and shipments.
Monitor team productivity, workload distribution, turnaround time, and operational performance.
Assist in the training, coaching, and development of documentation personnel to improve technical competence and overall performance.
Maintain updated knowledge of Customs regulations, documentary requirements, and relevant laws affecting import and export transactions.