ASEAN East Service & Solutions Manager

bioMérieux SA; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

bioMérieux SA is seeking a capable leader to manage the ASEAN East Technical Solutions department in the Philippines. You will motivate and direct the Field Service Engineering and Application Support teams to ensure optimal hardware and reagent performance and proper use of bioMérieux products.

You will work with the ASEAN Customer Service group to transform service into a revenue-generating unit. Responsibilities include leading the Philippines AS and FSE teams, supporting distributor teams in

Qualifications

• Management experience in a matrix/multicultural environment.
• Strong leadership and influencing abilities.
• Excellent communication and presentation skills.
• Ability to handle ambiguity and multi-tasking.
• Experience in service/technical operations is a plus.

Responsibilities

• Lead Philippines AS and FSE teams with direct reports.
• Coordinate with ASEAN East regional service, sales, and distributors.
• Drive service revenue growth and service contract renewals.
• Ensure safe, compliant operations and ISO/GDPMDS standards.
• Mentor and develop the AS and SE teams and optimize field service performance.

Skills

Team leadership

Strategic thinking

Cross-functional collaboration

Change management

Stakeholder management

Education

BSc in Engineering or related field

Job description

bioMérieux SA is seeking a capable leader to manage the ASEAN East Technical Solutions department in the Philippines. You will motivate and direct the Field Service Engineering and Application Support teams to ensure optimal hardware and reagent performance and proper use of bioMérieux products.

You will work with the ASEAN Customer Service group to transform service into a revenue-generating unit. Responsibilities include leading the Philippines AS and FSE teams, supporting distributor teams in