Regional Service & Support Manager, ASEAN East

bioMérieux; Taguig; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

bioMérieux in the Philippines seeks a dynamic leader to manage the ASEAN East Technical Solutions department. You will motivate and supervise Field Service Engineering and Application Support teams to optimize hardware and reagent performance, while driving a service-to-revenue model with distributors and direct customers.

You will collaborate with the ASEAN Customer Service group to transform service into a revenue-generating unit and lead efforts to meet regional targets, deploy service

Qualifications

• Relevant tertiary qualification (e.g. BSc in Engineering, Science, Electrical/Mechanical Engineering etc)
• Minimum 3-5 years’ Management experience
• Strong leadership, influencing and proven ability to collaborate with multiple stakeholders in a matrix and multicultural environment
• Strong ability to deal with ambiguity and multi-task
• Solutions-oriented with good communication/presentation skills

Responsibilities

• Correct functioning of the instrument installed base and demo equipment
• Establishing targets for effective utilization of bioMérieux systems and reagents and leading the AS team to meet these targets
• The maintenance of appropriate technical knowledge across the SE and AS teams and the continuous improvement of support and training practices
• Timely and efficient co-ordination of instrument installations, customer training and evaluations
• Providing timely response to customer needs for engineering and application support, so as to maintain and enhance the customer service image of bioMérieux
• Control of spare parts inventory nationally
• Achieving revenue targets for maintenance and reagent consumption
• Team leadership (recruitment, retention, engagement, appraisal, training & development, mentoring, motivation etc).
• Respecting the operational expenses budget & overall profit for the team and the whole company.
• Responsibility for ensuring Environment Health & Safety levels are exceeded and responsible for the safety of the team.

Skills

Leadership

Stakeholder management

Communication

Ambiguity management

Presentation skills

Education

BSc in Engineering/Science/Electrical/Mechanical Engineering

Job description

bioMérieux in the Philippines seeks a dynamic leader to manage the ASEAN East Technical Solutions department. You will motivate and supervise Field Service Engineering and Application Support teams to optimize hardware and reagent performance, while driving a service-to-revenue model with distributors and direct customers.

You will collaborate with the ASEAN Customer Service group to transform service into a revenue-generating unit and lead efforts to meet regional targets, deploy service