Field Applications Scientist - Travel-Heavy Tech Support

bioMérieux SA; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

bioMérieux SA in the Philippines seeks a seasoned technical support specialist to provide expert training and scientific support for Immunology, Microbiology and Molecular solutions in clinical laboratories and healthcare institutions.

You will coordinate instrument installations, respond to inquiries, and ensure customer satisfaction while collaborating with Sales and Marketing to retain business. Willingness to travel up to 70% locally is required.

Qualifications

• Bachelor or Master in Medical Technology, Microbiology, Molecular Biology or equivalent.
• 5+ years’ experience in clinical laboratory, preferably in Microbiology and/or Molecular Biology.
• Knowledge of bioMérieux reagents, instruments and customers is advantageous.
• Knowledge of competitors and their products.
• Flexible, adaptable and keen to learn.
• Strong analytical and problem solving skills.
• Effective communication – able to teach/present to scientific community.
• Good time management, results oriented and customer focused.
• Willing to travel 70% locally.

Responsibilities

• Provide technical training and support on bioMérieux solutions (Immunology, Microbiology and Molecular).
• Answer internal & external customer inquiries and concerns.
• Coordinate instrument installations and evaluations timely and efficiently.
• Provide follow up to ensure customer satisfaction and meet KPIs.
• Collaborate with Sales and Marketing to strengthen customer relationships and develop/retain business.
• Maintain and update knowledge base to meet customer and company requirements.
• Perform troubleshooting and investigation of level 1 technical complaints.
• Record all customer inquiries, troubleshooting, service activities and installed base updates in CRM.
• Support communication of product and system updates to customers.
• Ensure implementation of field actions in the territory.
• Provide recommendations to optimize workflow technically, quality and productivity.
• Promote bioMérieux solutions through product demonstrations, evaluations and onsite visits.
• Enable customers to fully utilize technical potential of solutions.

Skills

Analytical problem solving

Effective communication

Time management

Customer focus

Willingness to travel

Education

Bachelor or Master in Medical Technology / Microbiology / Molecular Biology

Tools

CRM systems

Instrument installation coordination tools

Job description

bioMérieux SA in the Philippines seeks a seasoned technical support specialist to provide expert training and scientific support for Immunology, Microbiology and Molecular solutions in clinical laboratories and healthcare institutions.

You will coordinate instrument installations, respond to inquiries, and ensure customer satisfaction while collaborating with Sales and Marketing to retain business. Willingness to travel up to 70% locally is required.