Area Operations Supervisor

Infinity Business Consultancy Corporation; Tanauan; On-site; PHP 360,000 - 600,000; Full time

Job summary

Infinity Business Consultancy Corporation in the Philippines seeks a Branch Operations Specialist to drive area targets and oversee branch operations, ensuring clear communications, assessments, and ongoing improvements.

You will ensure BSP/AMLC compliance, implement policies, coordinate with departments, conduct monthly reviews and scorecards, manage daily assignments, and raise staff engagement through roadshows, teambuilding, and events.

Responsibilities

• Accountable for area targets and growth through clear communication, assessment, and coaching.
• Ensures compliance with BSP/AMLC government requirements.
• Oversees day-to-day Branch Operations Specialist responsibilities.
• Implements policies, memos, and standards across the area’s operations.
• Maintains harmonious relationships within the area and with other departments.
• Conducts monthly business reviews for each branch with the OIC.
• Manages daily branch assignments for the Branch Operations Specialist.
• Conducts monthly scorecard reviews and annual/semi-annual performance appraisals.
• Ensures action plans are implemented and progress is tracked.
• Reports branch target achievement status to the supervisor daily.
• Resolves branch/area problems and maintains open lines of communication.
• Elevates engagement by connecting, modeling, and involving staff in daily work.
• Attends engagement activities: roadshows, engagement events, teambuilding, and meetings.
• Filters and handles all branch concerns and coordinates with the department Point Person.
• Cooperates with the Operations Management Group on weekly performance reviews focused on revenue programs.
• Performs other duties as assigned from time to time by the management.

Job description

1. 1. Accountable for the area targets achievement as well as the future development and growth of the entire branch and area operations through:
   • Clear and Accurate Communications / Directions
   • Checking and Assessing
   • Recommending Improvements
   • Coordinating with key people
   • Use of EDAC (Explain-Demonstrate-Act-Critic)
   • Giving feedback and Coaching
2. 2. Ensures compliance to government mandates (BSP/AMLC requirements)
3. 3. Ensures the day to day responsibility of Branch Operations Specialist are performed
4. 4. Make sure that policies, memos, and standards are implemented over the operations of area
5. 5. Accountable for maintaining a harmonious relationship within the area and other departments based on core values
6. 6. Conducts per branch and per area monthly business reviews with OIC
7. 7. Responsible for Branch Operations Specialist daily branch assignment
8. 8. Conducts monthly scorecard review, semi-annual performance appraisal, and annual performance appraisal on Branch Operations Specialist
9. 9. Ensures that action plans are progressively implemented and monitors achievement
10. 10. Reports branch target achievement status to immediate superior, daily.
11. 11. Resolves any branch/area related problems and keeps line of communication open with branch operations specialist to ensure high employee morale and maintain professional atmosphere.
12. 12. Elevate Branch Operations Specialist engagement through connecting, modeling and involving them on ways to accomplish their daily work output.
13. 13. Must attend engagement activities, such as:
    • Quarterly roadshows
    • Engagement activities
    • Teambuilding event
    • Operations Management Meetings
14. 14. Filters and handles all concerns and needs of the branch and coordinates with Point Person of department concerned.
15. 15. Cooperates and works with the Operations Management Group on the weekly performance review and analysis of Area focused on revenue generating activities and programs.
16. 16. Performs other duties and responsibilities that may be assigned from time to time by the