Area Operations Supervisor

Ly Consultancy Inc.; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ly Consultancy Inc. is seeking an Area Supervisor to oversee daily store operations, drive sales growth, ensure exceptional food quality, and uphold company standards across assigned branches.

You will coach the Master Litchonero and store teams while maintaining high levels of customer satisfaction and compliance. Responsibilities include conducting store visits, monitoring SOPs, optimizing inventory, leading scheduling, and delivering regular performance reports.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 2-3 years of experience as Store Manager or Multi-Unit Supervisor in food service or retail.
• Strong leadership, coaching, and communication skills.
• Proficient in Microsoft Excel, Google Sheets, and operational reporting.

Responsibilities

• Supervise daily store operations across assigned locations.
• Ensure SOP compliance, stock readiness, and store cleanliness.
• Monitor sales performance and assist in achieving targets.
• Coach and mentor store teams; manage staffing and scheduling.
• Oversee inventory control and minimize wastage.
• Maintain high standards of customer service and handling complaints.
• Ensure food safety, sanitation, and regulatory compliance.
• Prepare and submit weekly and monthly performance reports.

Skills

Leadership

Coaching

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Tools

Microsoft Excel

Google Sheets

Job description

Job Summary

The Area Supervisor is responsible for supervising the daily operations of assigned stores to ensure operational excellence, sales growth, food quality, customer satisfaction, and compliance with company standards. The position provides hands-on coaching to Master Litchonero and store teams while ensuring each branch consistently delivers excellent operational performance

Key Responsibilities

1. Store Operations

• Conduct regular store visits and operational inspections.
• Ensure stores comply with company Standard Operating Procedures (SOPs).
• Monitor opening and closing procedures.
• Ensure product quality, cleanliness, and store maintenance.
• Ensure operational readiness at all times.

2. Sales Performance

• Monitor daily sales performance of assigned stores.
• Assist Master Litsunero in achieving sales and profitability targets.
• Identify sales opportunities and implement recovery plans for low-performing stores.
• Support local store marketing activities to increase customer traffic.

3. Team Leadership

• Coach and mentor Master Litsunero and store personnel.
• Monitor employee performance and attendance.
• Recommend employee recognition, promotions, and disciplinary actions.
• Ensure adequate manpower scheduling for all stores.

4. Inventory Management

• Monitor inventory levels and stock availability.
• Ensure proper ordering procedures are followed.
• Minimize inventory variances, spoilage, and wastage.
• Conduct periodic inventory validation and stock audits.

5. Customer Service

• Ensure excellent customer service in all stores.
• Handle customer complaints and implement corrective actions.
• Monitor customer feedback and recommend service improvements.

6. Food Safety & Compliance

• Ensure compliance with food safety standards and sanitation procedures.
• Monitor implementation of health and safety regulations.
• Ensure stores comply with government and company requirements.

7. Training & Coaching

• Conduct on-the-job coaching during store visits.
• Assist in onboarding and training new staff.
• Monitor compliance with training programs and operational standards.
• Identify skill gaps and recommend development plans.

8. Reporting

Prepare and submit:

• Daily Store Visit Reports
• Weekly Operations Reports
• Sales Performance Reports
• Inventory Variance Reports
• Customer Complaint Reports
• Action Plans for Underperforming Stores

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, or related field.
• At least 2-3 years of experience as a Store Manager or Multi-Unit Supervisor in the food service or retail industry.
• Experience managing multiple branches is an advantage.
• Strong leadership, coaching, and communication skills.
• Proficient in Microsoft Excel, Google Sheets, and operational reporting.
• Willing to travel frequently within the assigned area.