Area Manager

Twowifebro Inc.; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

KNC Group of Companies is seeking an Area Manager to develop, implement, and evaluate multi-restaurant plans for sales growth and quality targets across existing restaurants. You will coach RMs, drive programs from Corporate and SBU, and prepare strategic business cases for systemic issues.

Responsibilities include deploying tactics, monitoring performance, conducting follow-through, and collaborating with the Area Manager on process improvements, customer experience, and new product initiatives.

Qualifications

• Bachelor's degree in a business-related field or hospitality management.
• At least 6 years of store operations management experience in a QSR environment.
• Training in advanced profit management and financial analysis.
• Training in advanced store-marketing programs.
• Strong traits: customer focus, execution, decision making, business acumen, coaching, collaboration.

Responsibilities

• Deploys multi-restaurant strategies and sets performance expectations for direct reports.
• Monitors multi-restaurant performance and implements action plans.
• Approves renovations and equipment replacements as needed.
• Provides guidance on customer experience issues and operational improvements.
• Drives sales initiatives and oversees marketing and product mix across stores.

Skills

Customer Focus

Driving Execution

Decision Making

Business Acumen

Coaching & Developing Others

Sharing Responsibility

Building Organizational Talent

Building Trusting Relationships

Inspiring Excellence

Building Partnerships

Adaptability

Education

Bachelor's degree in Hotel and Restaurant Management

Job description

KNC Group of Companies is a franchisee of Jollibee Foods Corporation (JFC) and is looking for an Area Manager that develops, implements and evaluates multi-restaurant plans for sales growth, and achievement of quality and people targets of existing restaurants in alignment with concerned unit strategies. He/She oversees implementation of applicable programs from Corporate and SBU support units. The AM conducts regular coaching sessions with RMs to ensure proper execution. He/She is also expected to prepare a business case for multi-restaurant systemic operational issues and recommends solutions.

Responsibilities:

• Deploys operational tactics based on multi-restaurant strategies; sets expectations with Direct Reports

• Monitors multi-restaurant performance

• Conducts Action Plan follow-through; approves the restaurant's EBAP

• Consults with the Area Manager for operational/ systemic issue resolution related to new product process, customer experience, etc.

Key Result Area 1: Sales

• Develops sales building initiatives for the retail trade area (RTA) or community in all channels and products

• Oversees NBC and Marketing initiatives implementation

• Manages product mix vis-a-vis multi-area restaurant level strategy

• Monitors new product sales and extends store support; consults with Area Manager when needed

• Conducts competitor studies/ analysis for sales growth of existing restaurants; sends feedback to superior

Key Result Area 2: Quality

• Audits FSC and GSC compliance and develops action plan to address findings

• Files for renovation requisition

• Recommends/ Approves equipment replacement requisitions

• Analyzes customer needs

• Approves process improvement recommendations at multi restaurant level; determines applicable best practices for implementation

• Provides guidance to RMs in Alagang Jollibee (AJ) implementation; conducts program evaluation and action planning

• Monitors NPS target achievement at multi-restaurant level

• Supports Direct Reports on customer complaints resolution; endorses to superior when needed; analyzes trends and develops an action plan to improve customer service

Key Result Area 3: Capability/People

• Develops a Succession Plan for the restaurant management team

• Develops a Talent Supply Plan for all covered stores to ensure complete management staffing

• Conducts performance evaluation on rolled-up targets

• Checks completion of required courses and certifications of the Restaurant Manager

• Oversees implementation of general labor standards, Occupational Safety and Health standards, and due process requirements at the multi-restaurant level

Job Qualifications:

• Bachelors degree in Hotel and Restaurant Management, Business Management, Marketing or any business-related course

• At least 6 years store operations management experience in a quick service restaurant (QSR) industry

• Training on advance-level profit management and financial analysis-related programs

• Training on advance-level of store-marketing related programs

• Skills and Essential Traits: Customer Focus, Driving Execution, Decision Making, Business Acumen, Coaching and Developing Others, Sharing Responsibility, Building Organizational Talent, Building Trusting Relationships, Inspiring Excellence, Building Partnerships, Adaptability