Area Head, Landside Ops – Dispatch & Improvement Lead

A.P. Moller - Maersk; Manila; On-site; PHP 2,009,000 - 3,348,000; Full time

Job summary

Maersk is seeking an Area Head for Single Carrier Landside Operations with a strong background in shipments, landside processes, and team leadership. You will manage dispatch operations, planning, carrier assignment, and KPI tracking while driving continuous improvement.

This role requires night shift availability and onsite work in Pasig City, Philippines, with a focus on global, customer‑centric execution.

Qualifications

• Graduate, ideally Finance and Accounting.
• Should speak Spanish and English.
• Minimum of 6-8 years of experience in shipping industry (better if landside).
• Minimum 3 years of team handling experience.
• Graduate, or Postgraduate in any discipline.
• Willingness to work in full night shift; Onsite/WFO in Pasig City.
• At least 10-12 years’ experience in operations, shipping container and logistics or Freight forwarder industry.
• Experience leading a team of individual contributors or team leaders.
• Basic knowledge of capacity management/preparing staffing plan.
• Experience working in a global business environment with cultural awareness.
• Excellent verbal and written English skills for coordination with Stakeholders.

Responsibilities

• Business Performance – ensure contribution margin across customers are profitable/positive.
• Ensure the process has strong controls so there is no revenue leakage.
• Ensure all processes are performed as per the SLA and maintain efficient operating setups.
• Ensure compliance to Performance Management Framework; track related KPIs.
• Focus on people engagement by coaching a high-energy team to deliver outcomes.
• Maintain continuous improvement mindset across operations.
• Stakeholder communication with Business Partners; coordinate with other teams within GSC.
• Participate in relevant contingency testing and support other GSCs during procedures.
• Adhere to APM-M Group culture, values, and policies; promote effective communication and Kaizen.
• Support the team in escalations or operational inconveniences.

Skills

Spanish

English

Team leadership

Stakeholder management

Analytical skills

Agile mindset

Problem solving

Education

Graduate, ideally Finance and Accounting

Graduate or Postgraduate in any discipline

Job description

Maersk is seeking an Area Head for Single Carrier Landside Operations with a strong background in shipments, landside processes, and team leadership. You will manage dispatch operations, planning, carrier assignment, and KPI tracking while driving continuous improvement.

This role requires night shift availability and onsite work in Pasig City, Philippines, with a focus on global, customer‑centric execution.