Area Business Manager
Area of Assignment: Cabanatuan, La Union, Tuguegarao
Job Summary
Oversees day-to-day operations of company-owned and franchise restaurants in the area, delivering business results through plans aligned with the Operations Manager’s strategies and the organization’s direction.
Key Responsibilities
Area Business Planning & Operations
- Develop and present the area’s annual strategy and action plans (guest, market, competition, capability, budget, brand) for Operations Manager approval; adjust when conditions change.
- Monitor and coach Restaurant Managers on sales and profitability, QSCH ratings, people programs, brand and marketing execution, systems compliance, business extensions (SOW, ORA, BLITZ), and cost management.
- Implement franchise policies: service requests, Dealer Agreement compliance, and coordination with the Franchise Representative.
- Meet regularly with Restaurant Managers and franchisees to set priorities, share best practices, and cascade changes.
- Review systems and processes to find why results fall short; reinforce compliance and elevate design changes.
- Match manager capability to store needs and monitor manning completeness.
- Report on external groups and suppliers (unions, coops, manpower agencies) and elevate concerns.
Franchising & Business Development
- Process franchise applications and orient new franchisees on standards and systems.
- Identify opportunities (new segments, stores, relocations, subleasing, extended hours), run feasibility studies, and monitor lease terms.
- Manage the end-to-end opening and reopening of stores, from construction and equipment to opening-team certification.
People Development
- Build leadership capability, run talent and succession initiatives with HR, and coach Restaurant Managers.
- Turn performance review findings into development plans, and present area people plans for approval.
QSCH Operational Support
- Resolve guest concerns quickly, and elevate legal issues and negative-publicity risks.
- Conduct store visits on food safety, service speed, delivery, and cleanliness, then agree on action plans with store teams.
Standards
- Reinforce operating standards through regular store visits.
- Safeguard funds and assets, and ensure regulatory compliance, safety, and security.
- Support disciplinary cases, enforce the Code of Conduct, and improve processes to prevent recurring problems.
Workforce Engagement & Ad Hoc
- Assist in hiring, training, placement, and recognition; evaluate direct reports; take on assigned tasks.
Qualifications
- 4-year business degree (postgraduate a plus).
- 5-7 years in operations or business management, preferably in restaurants, food service, or retail.
- Strong P&L, budgeting, forecasting, and cost control skills, with a record of growing sales and profitability.
- Knowledge of operational standards, inventory, labor productivity, food safety, and customer service.
- Strong analytical, leadership, communication, and stakeholder management skills.
- Willing to travel frequently for store visits.