AU Accounts Receivable & Collections Specialist

Outsourced; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Outsourced. ph is seeking an experienced Credit Controller for an Office-based AU Accounts Receivable and Collections role at the Eastwood QC office. The role focuses on recovering overdue fees and maintaining a clean AR ledger for students with Western client base.

Responsibilities include invoicing, payment allocations, and reconciliations, with strong emphasis on compliance and fair handling of hardship cases. On-site work with opportunities for growth.

Qualifications

• 2–3 years' experience in accounts receivable and/or credit and collections, ideally servicing Australian or Western client base.
• Confident, clear spoken and written English for direct customer contact.
• Hands-on experience with cloud accounting software—Xero strongly preferred.
• Comfortable in Zoho CRM and keeping records reconciled across systems.
• Proficient with email, MS Excel / Google Sheets and MS Word / Google Docs.
• Strong numeracy, attention to detail and disciplined record-keeping.
• Able to compose clear business communications with correct grammar and punctuation.
• Professional, calm and empathetic phone manner; able to hold firm on payment while de-escalating.
• Well organized with strong time-management and prioritisation in a fast-paced environment.
• A relevant finance/accounting qualification is desirable; strong experience may substitute.

Responsibilities

• Work an aged-debt queue by priority with outbound calls to recover overdue student accounts.
• Negotiate and establish realistic payment arrangements within approved parameters.
• Log every contact attempt and outcome; email/SMS reminders as needed.
• Maintain promises-to-pay records and follow up on missed arrangements.
• Run daily reports on delinquencies and receivables; monitor aged debt movement.
• Build relationships with students and internal departments to resolve billing issues.
• Apply escalation when needed for hardship, disputes or chargebacks.
• Own day-to-day AR: raise invoices, allocate payments, reconcile to student accounts.
• Manage payment plans, direct-debit schedules, and adjustments as required.
• Process credit notes and investigate unidentified payments in coordination with stakeholders.
• Prepare weekly AR/collections status summaries and ensure data consistency between systems.
• Support month-end AR close.

Skills

Accounts receivable

Credit and collections

English communication

Xero

Zoho CRM

Excel/Sheets

Numeracy

Time management

Record keeping

Phone manner

Education

Relevant qualification in finance or accounting

Tools

Xero

Zoho CRM

Job description

Outsourced. ph is seeking an experienced Credit Controller for an Office-based AU Accounts Receivable and Collections role at the Eastwood QC office. The role focuses on recovering overdue fees and maintaining a clean AR ledger for students with Western client base.

Responsibilities include invoicing, payment allocations, and reconciliations, with strong emphasis on compliance and fair handling of hardship cases. On-site work with opportunities for growth.