AR Billing Training & Process Documentation Lead

eClerx; Muntinlupa; On-site; PHP 420,000 - 720,000; Full time

Job summary

eClerx in Metro Manila seeks a Training & Process Documentation Specialist - AR Billing to lead onboarding, training, and knowledge management for billing operations. You will standardize processes, develop SOPs and job aids, and ensure readiness through effective training programs across the Billing/AR teams.

The role emphasizes collaborating with Operations, Finance, QA, and Client teams to improve accuracy and performance, while tracking outcomes and driving continuous improvement initiatives.

Qualifications

• 3–5 years of experience in Billing, AR, or Finance Operations
• 1–2 years of training, coaching, mentoring, or SME experience preferred
• Strong knowledge of end-to-end billing processes and reconciliation
• Experience with ERP systems and/or third-party billing portals
• Intermediate to Advanced Microsoft Excel skills
• Strong communication, presentation, and documentation skills
• Bachelor's degree in Accounting, Finance, Business, or related field preferred

Responsibilities

• Conduct onboarding, refresher, cross-skilling, and upskilling training for Billing/AR teams
• Deliver training on end-to-end billing processes, including invoice generation, submission, reconciliation, and customer-specific requirements
• Develop and maintain SOPs, MOPs, Operations Manuals, Job Aids, and Quick Reference Guides
• Create training decks, facilitator guides, exercises, and knowledge assessments
• Facilitate classroom, virtual, and hybrid training sessions
• Identify knowledge and performance gaps and recommend training interventions
• Collaborate with cross-functional teams to validate process content
• Support process transitions, new client launches, QA initiatives and audits
• Update training materials based on process changes and audit findings
• Track training attendance, completion, certification, and effectiveness
• Support process standardization and continuous improvement initiatives

Skills

Billing/AR operations

Training & coaching

End-to-end billing processes

ERP systems

Microsoft Excel

Education

Bachelor's degree in Accounting/Finance/Business

Tools

ERP systems

Billing portals

Job description

eClerx in Metro Manila seeks a Training & Process Documentation Specialist - AR Billing to lead onboarding, training, and knowledge management for billing operations. You will standardize processes, develop SOPs and job aids, and ensure readiness through effective training programs across the Billing/AR teams.

The role emphasizes collaborating with Operations, Finance, QA, and Client teams to improve accuracy and performance, while tracking outcomes and driving continuous improvement initiatives.