AR Billing Escalations Specialist | Disputes & Collections

eClerx; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Job summary

eClerx in the Philippines is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations from our Finance team. You will bridge Finance, Collections, Operations, clients, and third-party partners to drive resolution.

Ideal candidates will investigate root causes, communicate with B2B stakeholders, and manage multiple escalations with strong Excel and Google Workspace skills.

Qualifications

• At least 2 years of experience in B2B Finance, AR, Billing, or Collections.
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills with the ability to investigate complex account issues.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.

Responsibilities

• Manage the AR escalations mailbox and serve as primary contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
• Research billing and payment history to determine appropriate resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
• Maintain positive business relationships while ensuring accurate and timely dispute resolution.
• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, Statements of Account (SOA), Proof of Service, and payment details.
• Research and validate account information to support collection activities.
• Perform account validation for accounts being considered for third-party collection transfer.
• Review account status, payment history, outstanding balances, and supporting documentation.
• Ensure required service cancellations and account updates are accurately completed prior to agency transfer.
• Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate and complete information.
• Investigate and resolve discrepancies raised by third-party partners.
• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives designed to improve AR operations and reduce recurring billing escalations.
• Identify recurring issues and recommend improvements to prevent future disputes.

Skills

Financial analysis

Account reconciliation

Billing disputes

Stakeholder management

Excel

Google Workspace

B2B communications

Education

Bachelor's degree in Finance/Accounting/Business

Tools

AR management systems

Billing systems

Ticketing systems

Job description

eClerx in the Philippines is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations from our Finance team. You will bridge Finance, Collections, Operations, clients, and third-party partners to drive resolution.

Ideal candidates will investigate root causes, communicate with B2B stakeholders, and manage multiple escalations with strong Excel and Google Workspace skills.