AR Billing Escalations Analyst — Disputes & Reconciliations

eClerx; Muntinlupa; On-site; PHP 360,000 - 600,000; Full time

Job summary

eClerx in Manila is looking for an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations.

This role acts as a bridge between Finance, Collections, Operations, clients, and third-party partners; you will investigate root causes, perform reconciliations, and drive resolution.

The position requires 2+ years in B2B finance, proficiency in Excel and Google Workspace, and the ability to work on site in Alabang.

Qualifications

• 2 years of experience in B2B Finance, Accounts Receivable, Billing, or Collections.
• Bachelor's degree in Finance, Accounting, Business, or related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.

Responsibilities

• Manage the AR escalations mailbox and serve as primary contact for complex billing disputes.
• Investigate discrepancies via detailed account reconciliations and root-cause analysis.
• Research billing history to determine resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve payment issues.
• Maintain positive business relationships while ensuring timely dispute resolution.
• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, SOA, Proof of Service, and payment details.
• Research and validate account information to support collection activities.
• Perform account validation for third-party collection transfer.
• Coordinate with external collection agencies regarding disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate information.
• Investigate and resolve discrepancies raised by third-party partners.
• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives to improve AR operations.

Skills

Analytical skills

Communication skills

Negotiation skills

Stakeholder management

Attention to detail

Education

Bachelor's degree in Finance, Accounting, Business

Tools

Microsoft Excel

Google Workspace

AR management systems

Billing systems

Job description

eClerx in Manila is looking for an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations.

This role acts as a bridge between Finance, Collections, Operations, clients, and third-party partners; you will investigate root causes, perform reconciliations, and drive resolution.

The position requires 2+ years in B2B finance, proficiency in Excel and Google Workspace, and the ability to work on site in Alabang.