AR - Billing Escalations Analyst

Hammerjack Pty Ltd; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an AR Billing Escalations Analyst in Alabang, Muntinlupa to own complex billing disputes and high-level accounts receivable escalations. You will bridge Finance, Collections, Operations, clients, and third-party partners to resolve issues and drive timely resolutions.

The role requires strong problem-solving, detailed account investigations, and clear communication with B2B stakeholders.

Qualifications

• 2+ years in B2B finance, AR, billing, or collections environment.
• Bachelor's degree in finance, accounting, or business preferred.
• Experience with account reconciliation, billing disputes, or collections support.
• Proficient in Excel and Google Workspace; familiar with AR/ticketing systems.

Responsibilities

• Manage AR escalations mailbox and serve as primary contact for disputes.
• Investigate account discrepancies with root-cause analysis.
• Research billing history to determine resolutions and communicate with stakeholders.
• Support collections with documentation and payment details.
• Coordinate with internal teams and third-party agencies on transfers.

Skills

Account reconciliation

Billing disputes

Payment investigation

AR management

Excel

Google Workspace

Ticketing systems

Analytical thinking

Communication skills

Stakeholder management

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Excel

Google Workspace

Billing software

Ticketing systems

AR management tools

Job description

About the Role

We are looking for a AR Billing Escalations Analyst to join our Finance team and take ownership of complex billing disputes, payment issues, and high-level accounts receivable escalations.

This role serves as a key bridge between Finance, Collections, Operations, clients, customers, and third-party collection partners. The ideal candidate is a strong problem-solver who can investigate complex account issues, identify root causes, communicate effectively with B2B stakeholders, and drive disputes through resolution.

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Key Responsibilities

Billing Escalations & Dispute Management

• Manage the AR escalations mailbox and serve as a primary point of contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
• Research billing and payment history to determine appropriate resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
• Maintain positive business relationships while ensuring accurate and timely dispute resolution.

Collections & Internal Support

• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, Statements of Account (SOA), Proof of Service, and payment details.
• Research and validate account information to support collection activities.

Pre-Collection Account Validation

• Perform account validation for accounts being considered for third-party collection transfer.
• Review account status, payment history, outstanding balances, and supporting documentation.
• Ensure required service cancellations and account updates are accurately completed prior to agency transfer.

Third-Party Collection Agency Coordination

• Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate and complete information.
• Investigate and resolve discrepancies raised by third-party partners.

National Accounts & Special Projects

• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives designed to improve AR operations and reduce recurring billing escalations.
• Identify recurring issues and recommend improvements to prevent future disputes.

Qualifications

• At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, Collections, or a related environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills with the ability to investigate complex account issues.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.