AR Billing Escalations Analyst - Complex Dispute Expert

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 480,000 - 750,000; Full time

Job summary

eClerx Philippines, Inc. is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations within our Finance team.

This role bridges Finance, Collections, Operations, clients, customers, and third-party collection partners. The ideal candidate will investigate account discrepancies, perform root-cause analysis, communicate with B2B stakeholders, and drive disputes through resolution while maintaining accurate

Qualifications

• At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, Collections, or a related environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills with the ability to investigate complex account issues.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.

Responsibilities

• Manage the AR escalations mailbox and serve as a primary point of contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
• Research billing and payment history to determine appropriate resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
• Maintain positive business relationships while ensuring accurate and timely dispute resolution.
• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, Statements of Account (SOA), Proof of Service, and payment details.
• Research and validate account information to support collection activities.
• Perform account validation for accounts being considered for third-party collection transfer.
• Review account status, payment history, outstanding balances, and supporting documentation.
• Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate information.
• Investigate and resolve discrepancies raised by third-party partners.
• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives designed to improve AR operations.
• Identify recurring issues and recommend improvements to prevent future disputes.

Skills

2+ years B2B Finance experience

Account reconciliation

Billing disputes handling

Payment investigations

Customer and stakeholder management

Analytical thinking

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Microsoft Excel

Google Workspace

Job description

eClerx Philippines, Inc. is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations within our Finance team.

This role bridges Finance, Collections, Operations, clients, customers, and third-party collection partners. The ideal candidate will investigate account discrepancies, perform root-cause analysis, communicate with B2B stakeholders, and drive disputes through resolution while maintaining accurate