Billing Escalations Analyst — B2B AR & Disputes

eClerx; Muntinlupa; On-site; PHP 350,000 - 550,000; Full time

Job summary

eClerx is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations. You will bridge Finance, Collections, Operations, clients, and third-party partners, driving disputes to resolution in a fast-paced environment.

The role requires strong analytical and communication skills, with experience in reconciliation and billing support. Office-based in Alabang, Muntinlupa.

Qualifications

• At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, or Collections.
• Bachelor's degree in Finance, Accounting, Business, or related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills; ability to investigate complex account issues.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.

Responsibilities

• Manage the AR escalations mailbox and serve as a primary contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed reconciliations and root-cause analysis.
• Research billing and payment history to determine resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve issues.
• Maintain positive relationships while ensuring timely dispute resolution.
• Support Collections team with internal requests and tickets and provide billing documentation (invoices, SOA, Proof of Service).
• Coordinate third-party collection transfers and validate payments and balances.
• Lead reconciliations for National Accounts and large portfolios and participate in process improvement initiatives.

Skills

Account reconciliation

Billing disputes

Payment investigation

Collections support

Microsoft Excel

Google Workspace

AR management systems

Analytical skills

Communication

Stakeholder management

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Microsoft Excel

Google Workspace

AR management software

Job description

eClerx is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations. You will bridge Finance, Collections, Operations, clients, and third-party partners, driving disputes to resolution in a fast-paced environment.

The role requires strong analytical and communication skills, with experience in reconciliation and billing support. Office-based in Alabang, Muntinlupa.