AR Analyst

iSupport Worldwide; Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern office facilities

Employee amenities

Job summary

iSupport Worldwide is seeking a detail-oriented Accounts Receivable Analyst to support invoice processing, payment coordination, customer accounts, and collections. You will help ensure timely payments, accurate records, and responsive support to partner brands.

The role emphasizes organization, customer focus, and the ability to work efficiently in a fast-paced environment with cross-team collaboration.

Qualifications

• 1–3 years of general accounting or accounts receivable experience
• Bachelor’s degree or equivalent in a related field preferred
• Strong data entry and analytical skills
• Proficient in Microsoft Office applications, especially Excel and Word
• Ability to work under tight deadlines and manage multiple priorities

Responsibilities

• Prepare, compile, and process accounts receivable transactions using company systems
• Investigate discrepancies and resolve issues in a timely manner
• Scan and maintain invoices for electronic recordkeeping
• Send invoices to customers via email, mail, or fax
• Coordinate with technicians, sales teams, and customers on payments and cash receipts
• Respond to customer inquiries and resolve billing or payment concerns
• Process customer payments and follow escalation procedures when needed
• Maintain accurate customer account records and payment documentation
• Support continuous improvement of billing and collection processes

Skills

Data entry

Analytical skills

Attention to detail

Time management

Communication

MS Excel

MS Word

Customer service

Multitasking

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

ERP systems

Accounting software

Job description

Job Description:

Join Our Team!

We are looking for a detail-oriented and analytical Accounts Receivable (AR) Analyst to support invoice processing, payment coordination, customer account management, and collections-related activities.

This role plays a key part in ensuring timely payments, maintaining accurate financial records, resolving customer inquiries, and supporting the overall accounts receivable process. The ideal candidate is highly organized, customer-focused, and capable of working effectively in a fast-paced environment.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

• Preparing, compiling, and processing accounts receivable transactions using company systems
• Investigating questionable items and resolving discrepancies in a timely manner
• Scanning and maintaining invoices for electronic recordkeeping and archival
• Sending invoices to customers through various channels, including email, mail, and fax
• Coordinating with technicians, sales teams, and customers regarding invoice payments and cash receipts
• Responding to customer inquiries and resolving billing or payment concerns
• Processing customer payments and following established escalation procedures when necessary
• Maintaining accurate customer account records and payment documentation
• Supporting continuous improvement efforts to enhance billing and collection processes

Non-Negotiable Requirements

• Bachelors Degree in Accounting, Finance, Business Administration, or a related field preferred
• 1-3 years of general accounting or accounts receivable experience
• Strong attention to detail and commitment to accuracy
• Strong data entry and analytical skills
• Ability to organize work effectively and manage multiple priorities
• Ability to work within tight deadlines
• Strong customer service and communication skills
• Ability to identify issues and resolve problems independently
• Proficiency in Microsoft Office applications, particularly:
  • Microsoft Excel
  • Microsoft Word
• Comfortable working with multiple technology platforms and accounting systems
• Typing speed of at least 35 WPM with strong 10-key data entry skills

Flexible Requirements

• Experience in Accounts Receivable, Collections, Billing, or Cash Applications
• Experience handling customer-facing inquiries and payment follow-ups
• Experience supporting high-volume transaction environments
• Exposure to ERP or accounting systems
• Experience working with U.S.-based customers or financial operations

Skills & Competencies

• Excellent attention to detail and accuracy
• Strong analytical and problem-solving abilities
• Strong organizational and time-management skills
• Effective verbal and written communication skills
• Customer-focused approach when resolving inquiries and payment issues
• Ability to work independently and collaboratively within a team environment
• Strong sense of accountability and ownership
• Ability to maintain confidentiality of sensitive financial information

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.