AR Analyst

iSupport Worldwide; Pasig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym

Annual fitness challenge

Upskilling academy

Modern office facilities

Job summary

iSupport Worldwide is seeking an Accounts Receivable (AR) Analyst who is detail-oriented and analytical to support invoice processing, payment coordination, customer account management, and collections activities. The role emphasizes timely payments, accurate financial records, and responsive customer service.

The ideal candidate will be highly organized, capable of handling high-volume transactions, and comfortable working with multiple accounting systems in a fast-paced environment.

Qualifications

• Bachelor's Degree in Accounting, Finance, or related field.
• 1–3 years of AR/accounting experience.
• Strong attention to detail and accuracy.
• Proficient in data entry and analytical skills.
• Able to multitask and meet deadlines.
• Excellent customer service and communication.
• Proficient in MS Excel/Word and ERP systems.
• Typing speed of at least 35 WPM with 10-key data entry.

Responsibilities

• Process AR transactions and invoice processing.
• Investigate discrepancies and resolve issues.
• Scan and maintain invoices for recordkeeping and archival.
• Send invoices via email, mail, and fax.
• Coordinate with technicians, sales, and customers on payments.
• Respond to inquiries and resolve billing concerns.
• Process customer payments and escalate when needed.
• Maintain accurate customer accounts and payment records.
• Support process improvements in billing and collections.

Skills

Attention to detail

Data entry

Analytical skills

Customer service

Time management

Communication skills

Independence

Teamwork

Education

Bachelor's degree in Accounting/Finance

Tools

Microsoft Excel

Microsoft Word

ERP software

10-key data entry

Job description

Join Our Team!

We are looking for a detail-oriented and analytical Accounts Receivable (AR) Analyst to support invoice processing, payment coordination, customer account management, and collections-related activities.

This role plays a key part in ensuring timely payments, maintaining accurate financial records, resolving customer inquiries, and supporting the overall accounts receivable process. The ideal candidate is highly organized, customer-focused, and capable of working effectively in a fast-paced environment.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

• Preparing, compiling, and processing accounts receivable transactions using company systems
• Investigating questionable items and resolving discrepancies in a timely manner
• Scanning and maintaining invoices for electronic recordkeeping and archival
• Sending invoices to customers through various channels, including email, mail, and fax
• Coordinating with technicians, sales teams, and customers regarding invoice payments and cash receipts
• Responding to customer inquiries and resolving billing or payment concerns
• Processing customer payments and following established escalation procedures when necessary
• Maintaining accurate customer account records and payment documentation
• Supporting continuous improvement efforts to enhance billing and collection processes

Non-Negotiable Requirements

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field preferred
• 1-3 years of general accounting or accounts receivable experience
• Strong attention to detail and commitment to accuracy
• Strong data entry and analytical skills
• Ability to organize work effectively and manage multiple priorities
• Ability to work within tight deadlines
• Strong customer service and communication skills
• Ability to identify issues and resolve problems independently
• Proficiency in Microsoft Office applications, particularly:
• Microsoft Excel
• Microsoft Word
• Comfortable working with multiple technology platforms and accounting systems
• Typing speed of at least 35 WPM with strong 10-key data entry skills

Flexible Requirements

• Experience in Accounts Receivable, Collections, Billing, or Cash Applications
• Experience handling customer-facing inquiries and payment follow-ups
• Experience supporting high-volume transaction environments
• Exposure to ERP or accounting systems
• Experience working with U.S.-based customers or financial operations

Skills & Competencies

• Excellent attention to detail and accuracy
• Strong analytical and problem-solving abilities
• Strong organizational and time-management skills
• Effective verbal and written communication skills
• Customer-focused approach when resolving inquiries and payment issues
• Ability to work independently and collaboratively within a team environment
• Strong sense of accountability and ownership
• Ability to maintain confidentiality of sensitive financial information

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.