Approval and Verification Specialist

MicroSourcing; Quezon City; On-site; PHP 312,480 - 424,080; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

Flexible work arrangements

Career growth

Team events

Inclusive culture

Job summary

MicroSourcing in Eastwood, Quezon City, is hiring an Approval and Verification Specialist for an onsite role. The candidate will review provider profiles, verify documents, and ensure policy compliance on the platform.

You will contact providers via calls, email, live chat, and SMS to assist with sign-up and registration. Ideal candidates have at least 6 months BPO experience, strong English communication skills, and the ability to multi-task across channels.

Qualifications

• College level education.
• 6 months of continuous BPO work experience.
• Proficiency in English.
• Strong oral and written communication skills.
• Competence in Microsoft products, Google services, and call-center tools.
• Ability to quickly build rapport and gain trust.
• Approachable, confident, and competent phone manner.
• Meticulous attention to detail and understanding of the importance of getting things right the first time.
• Multitasker with experience working across multiple channels.
• Process-driven yet nimble learner who adapts quickly to changing circumstances.
• Analytical thinking and strong problem-solving skills.
• Maintains high customer-centric attitude under pressure.
• Acts with urgency.
• Team player and able to work independently.

Responsibilities

• Review support providers’ profiles, verify documents, and ensure compliance with policies.
• Communicate with providers via outbound calls, email, live chat, and SMS to assist in completing the sign-up and registration process.
• Identify and raise trends in inquiries or issues faced by providers seeking approval to operate on the platform.
• Meet and exceed role KPIs and daily tasks while maintaining excellent quality.
• Maintain thorough and accurate record-keeping in Salesforce.
• Adhere to all company values, policies, and procedures.

Skills

English proficiency

Oral communication

Written communication

Multitasking

Analytical thinking

Problem solving

Team player

Rapport building

Phone manner

Attention to detail

Education

College level education

Tools

Microsoft Office

Google services

Call-center tools

Job description

Approval and Verification Specialist

Location: Eastwood, Quezon City. Work setup: Onsite.

Benefits

• Competitive Rewards: above‑market compensation, day‑one healthcare coverage (and for dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: participation in company‑sponsored events and activities.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: diverse and inclusive culture.

Job Summary

Review support providers’ profiles, verify documents, and ensure compliance with Mable policies and procedures.

Communicate with support providers or other individuals via outbound calls, email, live chat, and SMS to assist in completing the sign‑up and registration process.

Identify and raise trends in inquiries or issues faced by support providers seeking approval to operate on the Mable platform.

Meet and exceed role KPIs and daily tasks while maintaining excellent quality.

Maintain thorough and accurate record‑keeping in Salesforce.

Additional Duties and Responsibilities

Adhere to all company values, policies, and procedures.

Qualifications

• College level education.
• At least 6 months of continuous BPO work experience.
• Proficiency in English.
• Strong oral and written communication skills.
• Competence in Microsoft products, Google services, and call‑center tools.
• Ability to quickly build rapport and gain trust.
• Approachable, confident, and competent phone manner.
• Meticulous attention to detail and understanding of the importance of getting things right the first time.
• Multitasker with experience working across multiple channels.
• Process‑driven yet nimble learner who adapts quickly to changing circumstances.
• Analytical thinking and strong problem‑solving skills.
• Maintains high customer‑centric attitude under pressure.
• Acts with urgency.
• Team player and able to work independently.

For more information, visit https://www.microsourcing.com/