Appointment Setter - Multi Campaign

World Class Contact Centres; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

World Class Contact Centres is seeking an Appointment Setter – Multi Campaign in the Philippines. The role involves proactive outbound communication to contact leads, qualify prospects, and schedule appointments for sales teams across multiple campaigns.

You will follow scripts, maintain accurate lead data in the CRM, and manage daily call targets. A detail-oriented, proactive candidate with good communication will excel in this fast-paced environment.

Qualifications

• Experience in appointment setting, telemarketing, lead generation or outbound sales.
• Strong communication and listening skills.
• Able to follow instructions and work with minimal supervision.

Responsibilities

• Make outbound calls, emails, or messages to contact leads.
• Qualify prospects based on campaign criteria.
• Schedule appointments between qualified leads and sales reps.
• Confirm appointment details (date, time, contact information).
• Update CRM with call outcomes and lead status.
• Follow up with missed appointments or reschedule.
• Handle basic objections and attempt re-engagement.

Skills

Outbound calling

Lead qualification

Objection handling

Time management

Attention to detail

Tools

CRM system

Job description

Appointment Setter – Multi Campaign

We are looking for a proactive and detail-oriented Appointment Setter – Multi Campaign responsible for engaging with leads, qualifying prospects, and scheduling appointments for sales teams across multiple campaigns. This role focuses on consistent outbound communication and accurate lead management.

Key Responsibilities

• Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns
• Qualify prospects based on basic campaign criteria (need, interest, availability, and fit)
• Schedule appointments or sales calls between qualified leads and closers/sales representatives
• Confirm appointment details (date, time, contact information, and availability)
• Follow provided scripts and campaign guidelines while maintaining natural conversation flow
• Update CRM or tracking tools with correct call outcomes and lead status
• Follow up with leads who missed appointments or need rescheduling
• Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate
• Maintain daily call volume and appointment setting targets
• Ensure accuracy of lead information and appointment schedules across multiple campaigns

Qualifications

• Experience in appointment setting, telemarketing, lead generation, or outbound sales
• Good communication and listening skills
• Comfortable handling multiple campaigns and switching scripts/processes
• Able to follow instructions and work with minimal supervision
• Basic CRM or dialing system experience is an advantage
• Goal-oriented and comfortable working with targets

Skills Required

• Outbound calling and lead qualification
• Basic objection handling
• Time management and multitasking across campaigns
• Attention to detail (especially in scheduling and CRM updates)
• Consistency and reliability

If you are confident, driven, and excited to work in a fast-paced, target-oriented environment, we would love to hear from you.