Operations Right-Hand: Admin & Scheduling Pro

VA Masters; Laoag; On-site; PHP 279,000 - 502,000; Full time

Job summary

VA Masters is seeking an experienced Admin and Operations Support VA to serve as the operational backbone of a home services business. You will be the first contact for customers, field calls and texts, schedule service jobs, and ensure day-to-day operations run smoothly.

The role requires excellent spoken English, a friendly phone presence, and solid administrative experience with a proactive, problem-solving mindset.

Qualifications

• Strong spoken English and clear communication over the phone.
• Friendly, patient phone demeanor, even with senior customers.
• Proven admin/office operations experience.
• Excellent organization and ability to track many items.
• Fast learner of scheduling and customer-management software.

Responsibilities

• Field incoming customer calls and texts about service requests and billing.
• Be the first contact for ~250 customer accounts.
• Log, organize, and prioritize requests so nothing is missed.
• Review open items with the business owner in daily check-ins.
• Schedule and coordinate service jobs using scheduling software.
• Handle schedule changes and rebook when technicians are unavailable.
• Follow up with customers to confirm bookings and resolve issues.
• Assist with billing inquiries and basic account updates.
• Document SOPs for recurring tasks and process improvements.
• Spot opportunities to streamline operations and support the owner.

Skills

Excellent spoken English

Phone manner

Administrative experience

Organizational skills

Learn new software

Proactive problem-solver

Dependable

Communication skills

Job description

VA Masters is seeking an experienced Admin and Operations Support VA to serve as the operational backbone of a home services business. You will be the first contact for customers, field calls and texts, schedule service jobs, and ensure day-to-day operations run smoothly.

The role requires excellent spoken English, a friendly phone presence, and solid administrative experience with a proactive, problem-solving mindset.