Apply now! Concentrix Naga - Healthcare account!

Concentrix Philippines; Naga; On-site; PHP 268,000 - 379,000; Full time

Job summary

Concentrix Philippines is seeking enthusiastic Healthcare Customer Service Representatives to join our Naga City, Camarines Sur team. This full-time role connects healthcare clients with patients, delivering compassionate, professional support and accurately handling inquiries and transactions within healthcare systems.

The role requires adherence to HIPAA and data protection standards, with a focus on patient satisfaction and high-quality service delivery across inbound and outbound

Responsibilities

• Answer inbound calls from patients and healthcare customers in a professional and courteous manner
• Address customer inquiries, concerns, and requests promptly and accurately
• Process transactions and updates within the healthcare system safely and efficiently
• Provide accurate information about healthcare services, policies, and procedures
• Document all customer interactions and maintain detailed records in the client's systems
• Follow established protocols and quality standards to ensure consistent service delivery
• Escalate complex issues to supervisors or specialised departments when necessary
• Handle outbound calls for appointment confirmations, follow-ups, and customer outreach
• Maintain confidentiality and comply with healthcare industry regulations including HIPAA and data protection requirements
• Work collaboratively with team members to achieve departmental targets and goals
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service across multiple industries. We partner with world-class brands to provide outstanding customer support solutions that drive satisfaction and loyalty. Our commitment to excellence, innovation, and employee development has made us a trusted partner for businesses worldwide. We pride ourselves on creating a dynamic work environment where talented individuals can grow their careers whilst making a meaningful impact on our clients' success.

About the role

We are seeking enthusiastic and dedicated Healthcare Customer Service Representatives to join our team at our Naga City, Camarines Sur location. This is a full‑time position where you will be the vital link between our healthcare clients and their patients, providing compassionate and professional support. As a Healthcare Account Representative, you will handle inbound and outbound calls, respond to customer inquiries, and ensure every interaction reflects our commitment to excellence. This role is instrumental in maintaining our clients' reputation and ensuring patient satisfaction within the healthcare sector.

Key responsibilities

• Answer inbound calls from patients and healthcare customers in a professional and courteous manner

• Address customer inquiries, concerns, and requests promptly and accurately

• Process transactions and updates within the healthcare system safely and efficiently

• Provide accurate information about healthcare services, policies, and procedures

• Document all customer interactions and maintain detailed records in the client's systems

• Follow established protocols and quality standards to ensure consistent service delivery

• Escalate complex issues to supervisors or specialised departments when necessary

• Handle outbound calls for appointment confirmations, follow‑ups, and customer outreach

• Maintain confidentiality and comply with healthcare industry regulations including HIPAA and data protection requirements

• Work collaboratively with team members to achieve departmental targets and goals

• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills