Applications Team Manager - Mid Shift

Arcadis Consulting Middle East Limited; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Arcadis Consulting Middle East Limited seeks an experienced professional to support and maintain enterprise project management and workforce planning applications within a global organization. The role emphasizes service delivery, incident response, and collaboration with Product Owners and external vendors.

The candidate will own domain app updates, testing, and QA/QC, and contribute to continuous improvement initiatives to enhance stability, performance, and usability across the portfolio.

Qualifications

• Minimum 7+ years in enterprise applications portfolio management or equivalent.

Responsibilities

• Owns and administers Domain applications in the Non-Oracle portfolio, ensuring availability and performance.

Job description

Purpose:

Supports business productivity by delivering strong performance, stability, projects and continuous improvement of Project Management and Workforce Planning of the Enterprise applications Oracle and Non-Oracle portfolio

Collaboration

• Collaborates proactively with Domain Leadership, BPOs, BPEs, KBUs, and EUs to ensure that software and services meet current and future business needs.

• Collaborates with other Tech teams to develop, implement, maintain and improve technical solutions to address business priorities.

Application Support & Mainternance

• Supports the business by owning, managing and administering the Domain applications, tools, reports, and integrations in the Non-Oracle portfolio.

• Ensures the availability and performance of the domain systems by providing or directing level 3/4 support, maintenance and updating of the systems.

• Ensures compliance with security & data privacy practices for apps.

• Partners with Global Technology Services & Operations Tower to manage domain app incident and problem response and resolution, as well as service request queues to deliver high EU satisfaction.

• Owns the system updates, patches, and changes, including testing and QA/QC, for Domain systems in collaboration with Product Owners, KBUs, and vendors.

• Develops Domain SOPs and KBAs for hand over to Level 1/2 support teams.

Project Delivery & Continuous Improvement

• Contributes to project delivery by creating value through implementing a new application or a major change and ensure that the project meets its goals.

• Contribute to projects conform Global Delivery Enablement PM methodologies.

• Collaborates with Product Owners, BPOs, BPEs, and relevant vendors to contribute to design & delivery of continuous improvement priorities that enhance the stability, performance, and usability of applications in the Enterprise Applications portfolio.

• Oversees solution development conform company standards (Security, Privacy).

Vendor Management

• Directs and manages third parties providing application support and enhancement services, including software vendors, contractors, and consultants for Enterprise Applications in the Non-Oracle portfolio for the designated domain.

Key profile requirements

• Minimum of 7 years’ hands-on experience with Project Management and Workforce Planning applications portfolio management at least 3 of which with a multinational company.

• Proven track record of Project Managing software implementation projects.,

• Demonstrated experience successfully managing high-performing teams and delivering end-to-end scalable solutions in a global company with a complex business environment.

• Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and leading teams with internal and external resources. Agile experience preferred.

Key shared accountabilities

• Partnership with other EA Lanes, Teams, and wider Global Engagement & Operations Team to exceed business expectations

• Enterprise Applications portfolio service management and major incident management with EUS Tower

• Enterprise Applications portfolio integrations with Global System Integrations team

• SOP and KBA development with Global Delivery Enablement team

• Service disruption announcements and EU comms with Global Delivery Enablement team

Decision rights

• Owns: Contribution to Delivery of application implementations and major changes for Non-Oracle applications

• Owns: Support, maintenance & continuous improvement (enhancement) of Project Management and Workforce Planning apps in the Enterprise Applications portfolio

• Owns: Increasing customer satisfaction through effective service and vendor management

• Influences: Business decisions on application buy vs. build & Oracle vs. non-Oracle for Project Management and Workforce Planning apps

• Vetoes: Domain Production deployments that pose significant security or business disruption risks