Oracle Application Configuration Specialist - Finance & Procurement

Arcadis Consulting Middle East Limited; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Arcadis Consulting Middle East Limited in Manila seeks an experienced Oracle Cloud Finance and Procurement support specialist to manage incidents, problems, and changes per ITIL. You will facilitate upgrades, test fixes, and work closely with F&P users to ensure efficient daily operations and adherence to SLAs.

You will mentor junior staff, maintain documentation, and support quarterly Oracle updates and deployments to improve overall business efficiency.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of proven experience with Oracle Cloud Finance and Procurement.
• Experience supporting Production environments for Oracle Cloud Finance and Procurement.
• Excellent attention to detail and communication skills.

Responsibilities

• Incident, Problem, and Change management based on ITIL practices.
• Facilitating Oracle Upgrades and testing of issues in lower environments.
• Collaborate with F&P users and ensure SLA-driven production support.
• Configure/develop solutions per business requirements and analyze issues.
• Maintain configuration workbooks and provide RCA with proposed solutions.
• Mentor junior resources and monitor regular production activities.

Skills

Oracle Cloud Finance

Procurement core modules

Incident management (ITIL)

SLA adherence

Team guidance

Education

Bachelor’s degree or equivalent

Tools

Helix ticketing tool

Job description

Who you are:

You have extensive business and application knowledge in Oracle Cloud Finance and Procurement modules (such as Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement), enabling you to effectively provide functional and technical production support. You have a proven experience in Business-as-usual support which would help you be successful on this role. We are looking for individuals with a passion to help our user community deliver their day-to-day work effectively and efficiently.

What You’ll Own:

• Incident, Problem, and Change management based on ITIL common practice

• Facilitating Oracle Upgrades

• Testing of Issues in lower environments

• Working directly with F&P key users’ community.

• Ensuring efficiency in daily standups/retrospectives.

• Able to prioritize the workload and deliver based on prioritization.

• Configuration/development of solutions developed as per business requirements.

• Analyze and resolve production issues as per SLA.

• Maintain configuration workbooks and documentations as relevant.

• Support/guide junior resources in resolving tickets and identifying RCA and proposed solution

• Monitor and report on regular production activities

Role accountabilities:

Collaboration:

• Collaborates and communicates with F&P Tech Lead

• Collaborates and communicates with F&P Service Manager

• Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities

• Collaborates with business users and key users

Applications Support & Maintenance:

• Member of OOO Domain team implementing solutions to address business priorities with a focus on improved EU experience, functionality, and efficiency.

• Demonstrates business process knowledge and relevant Oracle configuration knowledge to efficiently deliver on Oracle solutions.

• Works with Arcadis 3rd party vendors in assessing & validating proposed solutions and /or creates proposed solutions to address incidents/problems.

• Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts.

• Joins Oracle support sessions to understand Oracle product development and thereby improve business efficiency.

Key Shared Accountabilities:

• Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations.

• Oracle Quarterly Update testing with OOO Test Manager and KBUs.

• Oracle SOP and KBA development with O&Q team.

• Solution review and testing related to third party vendor applications

• Solution Deployments in Production

The ideal candidate should have:

• Ability to work in a fast-paced production environment

• Ability to work independently and as part of a team with minimum supervision

• Ability to guide junior resources from the team

• Strong knowledge of end-to-end business processes and the ability to find solutions to meet business requirements.

• Experience in Oracle Cloud Finance/ Procurement core Modules

• Experience with Helix ticketing tool is not a must but is an advantage

• Ability to review & challenge proposed solution designs.

• Excellent communication skills

• Able to work and deliver based on SLA agreements

• Proactively identify potential issues

• Good engagement with end users to solve issues effectively

• Able to help on the documentation process for overall application support

• Able to provide responses to functional / technical queries

• Have exposure/ willing to working in shifts and/or weekend shift/on-call support

• Able to build a professional relationship with key stakeholders and end users

• Committed to delivering what is best for our end user community in Arcadis.

Required Qualifications:

• Bachelor’s degree or equivalent work experience & practical knowledge.

• 5+ years of proven experience as an Oracle Cloud Finance and Procurement.

• Oracle Finance and Procurement modules support experience

• Experience in supporting Production environment related to Oracle Cloud Finance and Procurement

• Demonstrates technical aptitude and attention to detail.

Preferred Qualifications:

• 5+ years of hands-on Oracle Finance Configuration/Development.

• Experience in managing incidents/problems.

• Oracle Cloud Certification is an advantage

• Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization.